You can use the Virgin Money email addresses for making complaints, getting general support, and reporting fraud and scams.
For connecting to the customer care team for general queries, you need to send an email to:
For complaints or feedback, you will need to send an email to the same email at:
If you’ve been scammed or if you want to report phishing scams, send an email to:
Make sure you include any supporting documents that you have to help the agents process your request faster.
Most email requests are replied to within 2 working days, however, depending on the case, it might take more. For more urgent queries, you can use the Virgin Money Live Chat.
LiveChat Directory is not affiliated to, linked with, or otherwise endorsed by Virgin Money. All product and company names are trademarks or registered trademarks of their respective holders.