You can use the Green Flag email addresses for making complaints, getting general support, and application-related questions.
If you can’t log into the app, or if you’re facing an issue with the mobile application, send an email to:
- support@greenflag.com
For complaints or feedback, you will need to send an email to the financial ombudsman:
Most email requests are replied to within 2 working days, however, depending on the case, it might take more. For more urgent queries, you can use the Green Flag Live Chat & Phone Number.
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recent letter BREAKDOWN POLICY re newal £71 75 GO COMPARE £36 50 explain thanks malcolm
3months ago I wrote to thank you for excellent service. This time I have a complaint. On Saturday my car had a serious issue and I phoned Green Flag at approx 1.00 pm. I subsequently received a message advising the rescue service would be with me at 1.53 pm. Shortly after 2.00 pm I phoned for an update and was told by 3.00 pm. It subsequently arrived at approx 3.20 pm. Why did Green Flag not contact me once it knew there was going to be a material delay from 1.53? If they had I would have been able to walk to the town centre for a warm drink and some food. In the event I stayed in the car for nearly 2.5 hours as I didnt want to risk missing being rescued. Not good customer service.
On returning to my car this morning I found the steering wheel locked and the ignition key not turning. I telephoned Green Flag and then awaited a rescue vehicle. However, 5 minutes later another Grenn Flag employee ‘phoned and gave me some simple advice on resolving the issue. I was very grateful and impressed particularly as my wife’s 88 year old Aunt was with us. Many thanks
Re Policy No GF/****7
I receivede a message on mymobile saying that my auto renewal had failed and i should phone the number below.
I tried the number but it was invalid. So I renewed the policy on line. That was over two hours ago and i have not received confifmation yet. As your websight stated that confirmation would be within an hour I thought it best to advise you.
Regards
Hello- I live in France and have a french registered car but am travelling back to visit my family in UK for a few days soon. My car is insured here with AXA Dinan and has full cover for breakdown etc cover in France and UK. Does Green Flag extend their breakdown cover to a French resident in a french registered car who is having a short holiday in UK to visit family as I prefer to have breakdown cover with a UK company during my holiday
Thankyou
Hello Barbara,
It depends on your policy terms. Please send an email to support@greenflag.com, they will be able to help you with your query.
I feel I must apologise to the gentleman who I spoke to rather harshly when we were waiting for our rescue today , after speaking to him , our rescue Machents turned up about 15 minutes after my rather vicious phone call
I feel I must apologise to the gentleman who I spoke to rather harshly when we were waiting for our rescue today , after speaking to him , our rescue Machents turned up about 15 minutes after my rather vicious phone call