Ritz Live Chat is open for the following hours:
The live chat feature seems to be unavailable for now, you can use the alternative contact methods stated below
Open from Monday to Friday – 9am to 5pm
The dedicated representatives at Ritz’ customer service are available during the specified hours to assist with any inquiries or concerns you might have. This includes:
- Room Reservations: Booking rooms, checking availability, and amending or canceling reservations.
- Dining Reservations: Booking tables at hotel restaurants or inquiring about menu options and dining hours.
- Event Bookings: Reserving spaces for events like weddings, conferences, or other special occasions.
- Amenities and Services: Information regarding on-site amenities such as pools, spas, fitness centers, or concierge services.
- Rates and Packages: Inquiring about room rates, special packages, or seasonal promotions.
- Local Attractions: Seeking recommendations for nearby attractions or arranging tours and transportation.
- Lost and Found: Reporting or inquiring about lost items during their stay.
- Billing Inquiries: Questions regarding billing, payment options, or requesting invoices.
- Special Requests: Making special requests for things like additional beds, accessibility features, or dietary needs.
- Feedback and Complaints: Providing feedback on their stay or addressing any issues or complaints.
- Phone: +44 (0)20 7493 8181
- Email: firstname.lastname@example.org for general inquiries, email@example.com for dining reservations, and firstname.lastname@example.org for room and suite reservations