Ritz (London) Live Chat

Ritz Live Chat is open for the following hours:

The live chat feature seems to be unavailable for now, you can use the alternative contact methods stated below

Open from Monday to Friday – 9am to 5pm

The dedicated representatives at Ritz’ customer service are available during the specified hours to assist with any inquiries or concerns you might have. This includes:

• Room Reservations: Booking rooms, checking availability, and amending or canceling reservations.
• Dining Reservations: Booking tables at hotel restaurants or inquiring about menu options and dining hours.
• Event Bookings: Reserving spaces for events like weddings, conferences, or other special occasions.
• Amenities and Services: Information regarding on-site amenities such as pools, spas, fitness centers, or concierge services.
• Rates and Packages: Inquiring about room rates, special packages, or seasonal promotions.
• Local Attractions: Seeking recommendations for nearby attractions or arranging tours and transportation.
• Lost and Found: Reporting or inquiring about lost items during their stay.
• Billing Inquiries: Questions regarding billing, payment options, or requesting invoices.
• Special Requests: Making special requests for things like additional beds, accessibility features, or dietary needs.
• Feedback and Complaints: Providing feedback on their stay or addressing any issues or complaints.

Contact Methods:

• Phone: +44 (0)20 7493 8181
• Email: enquire@theritzlondon.com for general inquiries, dining@theritzlondon.com for dining reservations, and reservations@theritzlondon.com for room and suite reservations