Oodie’s Chat Availability and Opening Hours:
Oodie, known for its comfortable wearables, ensures customer support is readily accessible. Their customer service operates through email and live chat 24/7. This availability means customers can expect a response within 24 hours.
To initiate a live chat, go to the link below and look for an orange chat button at the bottom left side of the screen:
Topics Addressable Through Oodie’s Live Chat
While specific topics that can be addressed via Oodie’s live chat are not explicitly listed, the general nature of customer service chats suggests a range of possibilities. These could include inquiries about product details, order status, shipping information, returns and exchanges, and possibly troubleshooting any issues with the use of their products. For more specific details, customers are encouraged to visit Oodie’s FAQ section or initiate a chat for direct inquiries.
Alternative Contact Methods
In scenarios where live chat may not be the preferred option, Oodie offers several alternative contact methods:
- Email: Customers can reach out via email at help@theoodie.com for assistance.
- Social Media Platforms: Oodie maintains an active presence on various social media platforms where customers can seek support. These include:
Through these platforms, customers can use direct messaging or comments to communicate with Oodie’s customer service team
I have sent emails to Oodies complaining regarding the quality of the goods I received. I was asked to send photos which I did. I have sent another email asking why I have not heard back from them. I have been told by The National Trading Standards to now send a recorded letter, but I need the address please to send this.
All I want is a refund or a replacement for a good quality Oodie replacement. If you could look at the emails which I have sent and get back to me. I sent the first email on the 30th of December 2023.
Stupid service, no telephone number, no contact details, bill high every month and haven’t used what they are saying
Hello, I am profoundly deaf and live in Norwich, Norfolk. My current Bank is NatWest in Norwich. I am thinking of transferring to Nationwide Bank from NatWest Bank. I need a British Sign Language (BSL) interpreter. Can I book an interpreter or not? Please let me know and give me Nationwide Bank’s email address because I am not able to phone because I cannot hear. Thank you. Regards, Lindsay