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Sports Direct Live Chat

Sports Direct live chat is open for the following hours:

24 hours a day, 7 days a week


sports direct live chat

While Sports Direct live chat is available 24/7, it does not offer conversation with a real human. The chat connects you to Suzi, the chatbot and can only help you with a set of frequently asked questions. To connect to a live agent, the only possible method is using the phone number at the bottom of this article.

Get help on your Sports Direct queries using the link below (webchat and email)

sports direct Live Chat

How do I speak to someone at Sports Direct?

While you cannot speak to a live person at Sports Direct, you can email them and get a reply within 2 working days. Sports Direct does not offer a live chat service but they do have a chat assistant which can guide you with answering basic queries regarding your order, returns, and refunds.

Sports Direct Contact Number: 0845 1299 200 – for UK Customers


  1. Miss J

    I ordered Jack and Johns recycled puffer gilet. The website has the colours mixed up, I wanted the blueish grey one. Which is listed as Falcon; on the website. So obviously when it arrived it’s, not what I expected. So it had to be returned, so I’ve had to pay to return it. And I want my return fee back, as this is a fault on Sports Direct website. But am not able to upload or speak to a “real person.”
    And all the areas “Sports Direct” direct you to were not helpful, on their website. To return the item signed for, as advised £5.39 and there is the inconvenience of trying to get the matter sorted. Really does not encourage, any one to want to buy from them. Stressful and Hard work comes to mind


    I need to changed a junior rugby shirt which was bought as a gift but it is the wrong size, It was gifted after the 28 day limit for exchanging. Could you please exchange it for a larger size to avoid the child’s disappointment?

  3. Jaime harvey

    I have received a faulty item but in store won’t help me as I bought it online, I can’t get a returns label from sports direct on Web chat as I don’t know how to end the chat, so until I can end chat they can’t send my returns label via email, this is my granddaughters main gift which she couldn’t use as faulty

  4. Thaveechai

    I received an access denied from your website
    it said i do not permission to access..
    Kindly please advise reasons and how can I access to your website?

    Thank you

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