Royal Mail doesn’t offer a live chat feature on its website. You can contact them via phone or send them an email using Royal Mail email address.
You can track your parcels online, to track your packages, visit the Royal Mail tracking page.
Alternatively, you can submit your issues online here:
Disclaimer: The bot is still in beta mode and we encourage you to use the information it provides as a helpful resource while considering Royal Mail’s official sources for verification and guidance.
Deaf/Hard-of-hearing? Use the Relay UK service, dial 1800 0345 266 0075. Service is available from Monday to Friday 7am-8pm, Saturday from 8am to 6pm, and Sunday from 9am to 4pm.
Royal Mail Customer Service Hours:
The customer support team is available from Monday to Friday, from 8:30am to 5:30pm. The team is unavailable during weekends and public holidays.
Royal Mail Customer Service
You can contact Royal Mail by calling the phone number below:
You can alternatively use the Royal Mail Email Addresses.
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