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NHS Email Address

You can send an email to NHS email addresses in case you have queries about GP accesses, commissioning, digital-first primary care or any other non-urgent queries.

nhs email address

Depending on your query, use one of the emails below:

They will try to get back to you within 2 working days, however, depending on the case and their availability, it might take up to 5 working days.

If you need urgent help with your policy or your claims, you can use NHS Live Chat instead.

For general queries, you can send an email to

  1. Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
  2. Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
  3. State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
  4. Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
  5. Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
  6. State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.
  7. Include Your Contact Information: Make sure the company can reach you if they need further information or want to discuss a resolution. Provide your phone number or an alternative email address if necessary.

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