You can contact jet2 in case you want to provide feedback or make a complaint or for any general queries. You can also send your refund requests using their email address.
Depending on your query, use one of the online forms below:
- To make a complaint, fill out this form: https://www.jet2.com/contact-us/returned/Complaint
- For general queries, fill out this form: https://www.jet2.com/contact-us/returned/Question
- For refunds/cancellations/delays, fill out this form: https://www.jet2.com/delays-and-disruptions
They will try to get back to you within 2 working days, however, depending on the case and their availability, it might take up to 5 working days.
If you need urgent help with your policy or your claims, you can use jet2 Live Chat instead.
- Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
- Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
- State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
- Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
- Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
- State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.
- Include Your Contact Information: Make sure the company can reach you if they need further information or want to discuss a resolution. Provide your phone number or an alternative email address if necessary.