Menu Close

iD Mobile Live Chat

The iD Mobile Live Chat Is Open During These Hours:

9am – 8pm Monday to Friday,
9am – 6pm Saturday and Sunday.

Outside of working hours, you can only chat with the chatbot.

ID Mobile Live Chat


The team of experienced customer service at the iD Mobile Live Chat is on hand to answer any of your queries or questions. Including,  upgrades to your phone, your account, billing and payment inquiries, coverage, roaming, and technical issues.  The team will also help and support you with any complaints or concerns that you may have.  The web chat icon can be found at the bottom of the page on the right-hand side. This icon will be bright red if an agent is available to help you.  There is normally little or no waiting time to speak to someone.

To access the ID Mobile Live Chat click on the image below

ID Mobile live chat

How do I speak to someone at iD Mobile?

iD Mobile chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from 9am to 8pm on weekdays (Monday to Friday) and from 9am to 6pm on weekends. Follow the instructions provided on this page to connect to the iD Mobile online chat. Outside of working hours, you can use the iD Mobile email address to contact them

How to Contact iD Mobile Customer Service?

You can contact the iD Mobile customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled. You can call them at:

0333 003 7777


  1. Peter innes

    I have just switched from Tesco to yourselves,have put SIM card in but it is asking for sp code and not sure what that is.
    Can you see what’s going on as cannot use phone
    I have pac TC*****1S
    Acc 13****89
    Many thanks

  2. Luke

    I was just wondering will I be able to set up £5 a month as am struggling to pay my phone bill as money is tight atm

    Thank you for reading
    From Luke

  3. joe nolan

    ive had a email from lucas credit services telling me i must pay £31.54 i cancelled the account on the 14/07/2000 and asked your rep Zaakirah Adams to send me the final bill. ive a email of what has been said.


    Dear Talk/talk,
    An engineer was scheduled to come to my home to install all the necessary gadgets for broadband and home phone service on the 3rd August between 08:00hrs and 13:00hrs, however, this did not happen as the engineer failed to show up at the appointed time. I was only contacted at 15:00hrs to say that another engineer would come out later that evening. However, I could not afford to wait around for this as I had a number of very urgent matters to take care of and I found the whole thing an inconvenient waste of my entire day. On that note, I would like to cancel my Talk Talk subscription, with immediate effect. Thank you.

  5. Peter Packer

    How do I get an idmobile PUK? My SIM has locked. No one is answering phones and the live chat line doesn’t work. How do I get te help I need?

Leave a Reply

Your email address will not be published. Required fields are marked *