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O2 Live Chat

The O2 live chat is open for the following hours:

Monday to Friday: 8am – 9pm
Weekends: 9am – 5pm

O2 Mobile Live Chat

The friendly and experienced team of agents at O2 Mobile Live Chat is available to help you with any of your queries or concerns. This includes questions about your account or billing and payments.  They will also support you on questions about a product you have bought or you are looking to buy and any technical help or support you require. The free webchat button can be found in the top left-hand corner of the page.  When you launch the webchat, you will be taken to the next available agent in little or no waiting time.

To access the free O2 Live Chat, Click on the link below 

O2 Mobile Live Chat

How do I speak to someone at O2?

O2 live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from 8am to 9pm on weekdays and 9am to 5pm on weekends. Follow the instructions provided on this page to connect to 02 live chat

O2 Customer Service Opening Times:

The customer support team is available from Monday to Friday: 8am – 9pm Weekends: 9am – 5pm. You can also contact the customer care team through the live chat service to reduce your waiting time.


  1. Bernadette P Brown

    I am out of the UK and need a direct email address for Moorcroft, in order to bring closure to this situation. Please.


  2. Bernadette P Brown

    I visited the shop before leaving UK to cancel my contract. Was told to do so online. Found the webpage confusing. However, replied using previous emails from 02 but heard nothing. Case has been referred to Moorcroft. Moorcroft Ref. 003263457702. Client Ref. 1042335020.

  3. Lucy Davies

    Hi, I need a new Sim as had phone replaced today but Sim did not arrive. My home no is 01978 355618. My mobile no for my o2 acc is 07973865729. But this has gone with DPD delivery guy. This was explained when i made my claim, that i could not get Sim out. Please contact ASAP xx Thank Lucy 🙂

  4. leslie darby

    my personal mobile has been turned off ,my bill was paid on tuesday ,i have no means to contact you about this as i do not have an alternative number,my mobile number is 07715339845

  5. shawn leech

    cannot access to cancel my tariff 09/11/20 O2 shops say need to do on line but WILL NOT let me to sign in absolutely rubbish service its is my sons phone and as I am also with O2 will not be staying with you when my contract ends

  6. Anita Law

    I have just received my first monthly airtime bill (a new contract) and it is more than agreed on my new contract. I entered into a £16 per month airtime inclusive of VAT and I have an airtime bill for £18 96 not what was agreed or signed for. Can someone explain why I am paying more ?

  7. Fiona West

    I am so very tired of trying to pay a bill…someone please CALL ME.
    I simply want you to make my last payment… has been impossible to finalise my bill.
    I am now with plusnet therefore cannot connect to anything o2 related..especially since your emailing support has closed.
    I received an email from mycare Friday 28th August & have been trying to pay since Monday 31st when back in a good phone service area, unfortunately my bank does not feel the banking information given to pay online is safe! so I have reinstated my direct debit… payment due is
    The mycare reference is
    I owe £18.63
    You will find from your recorded Live line chats how often I have tried…Yet today I cannot get a live chat, only the most unhelpful computerised one!

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