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Hermes Live Chat

MyHermes Live Chat is open for the following hours:

8am -6pm Monday to Friday

Hermes Live Chat

The friendly team of representatives at their Live chat are available during office hours to help and support you.  The webchat agents are able to help you with any queries, concerns, or questions relating to your parcel. This includes delivery tracking, shipping costs. changes to the delivery address, receiving a parcel from a retailer, or any other query that you may have.

The web chat button can be found at the bottom of the screen during opening hours.  Outside of these times, there is a chatbot that is available to support basic queries. Follow the link below to connect to an agent.

To access the Hermes Live Chat please click on the image below 

hermes live chat

How to speak to someone at Hermes?

You can connect to an agent from Hermes customer support team by trying the live chat link. The chatbot is available 24/7, but live chat is only available for limited hours, from 8:00 to 16:00 during working days.

The most popular issues that cause customers to contact myhermers live chat are:

  • finding the order tracking number: couriers usually leave them by your package at the time of delivery
  • tracking an ordered package
  • Delivery is planned but the customer is not available at home: Hermes suggests that you trust the delivery companies and let them leave the items outside for you
  • Missed deliveries: no worries! your courier will try to deliver your package 3 times. Once the delivery fails, they will rearrange for another visit

Recently, Hermes started providing a divert service for their customers in the UK, when if you are not going to be at home at the time of delivery, you can simply request to change the delivery postcode.

Our website is becoming the biggest directory of all live chat services around the UK and we are constantly improving our platform and experience. If during your visit you encountered any issues, we would love to hear it from you. Please do not hesitate to contact us.


  1. Alanna Mc Lean

    I have been waiting for my parcel since 24th December 2021 guaranteed to be delivered before Christmas for my kids to give to the grandfather. got notice to say they couldn’t deliver it and showed a picture of shop shutter below my house when my door is clearly visible on the side street do you think I live in a shop ?? or just cant be bothered to get out of your van to go look. this is the second time with Hermes unreliable. My children were very disappointed they couldn’t give the grandfather a Christmas present which one of my children has special needs only 5 didn’t under stand why we couldn’t give papa his present utterly disappointed and disgusted with Hermes but I expected as much when the company said Hermes with going to deliver it.Thanks for spoiling Christmas, reading this mornings update 28/12/21 its out for delivery well wont hold my breath.

  2. Jenny

    I have been waiting for two packages containing goods I ordered from Holland and Barrett on 7 December. As of 0817 on Monday, 13 December 2021 I have not received my parcels which I understand Hermes were/are to deliver. Also, despite numerous e-mails and contact with Holland and Barrett requesting what the problem is with Hermes, there has been no update on my parcels. Fortunately, I did not order bread or such items of a perishable nature such as bread and I do hope the items I did order will have a long use-by date. I’ve found it impossible to get a response as to what the delay/problem is. If it relates to Coronavirus/Omecron I feel Hermes shoud ensure no package would be affected insofar as the Virus being passed on.

    I request Hermes now deal with this and provide an update and explanation for the delay.

  3. brian andrew Lipscombe

    Hermes should not be in business totally useless, no point in saving postage in the item is lost , stolen or binnedd. I was due a delivery on 2 November 2021- ” Your parcel is at our local depot and on its way to you” Several days later still nothing and a useless telephone call with a robot. Which should do a survey of this company and show them up as the rubbish they are


    you are a joke you take the parcel to lose it then there is no way of contacting you. about it..your service for this kind of thing is not fit for the purpose you need yo get your finger out and get something sorted out. you are a joke I have now got to repay this person money back for his parcel not being delivered

  5. santiago Plicio Plicio

    I sent a parcel on the 27 of August P2G93660923 it never was deliver then I was told that the parcel will be return to me in a week’s time, so far the parcel has not been delivered and it was protected

  6. howard james

    I would not use Hermes ever again, Even if i did not have to pay,Trying to talk to someone, You got more chance of winning the lottery

  7. Frances Bratton

    I received a package yesterday it was sent to my address but not to me. The name on it is Miss Kirsty Saunderson. Ref No. 34724559.
    I have been trying to return it to your company My Hermes with no success, by phone no. 03308085456 and by internet on the computer. If you want this parcel back please contact me as you have my postal details. My name is Ms. F. BRATTON. Why would Miss Kirsty Saunderson use my postal details? She does not live here, & I do not know her.

  8. Teresa Holt

    Ordered 2 eBikes. One delivered. Hermes told the seller that they had tried to delivery but we weren’t in. Rubbish and even if they did, they did not have the sense to ring the bell, they didn’t bother to leave a card. The seller told me I should have received an SMS message. No I didn’t.
    I don’t know anyone who would use this dreadful company so why are they still in business. its time someone did something about it

  9. M Adkins

    Awaiting a parcel from Hermes and i was in all day,when i checked where it was i had a nice picture of my back gate and a message saying attempted delivery,no safe place to leave parcel ???!!!.Perhaps if the driver had a brain he would ring the DOOR BELL !!!.USELESS COMPANY,trying to find out what,s going on and i am speaking to Holly the robot,unable to speak to a human being,best i don,t really as it wouldn,t be a very pleasant conversation for someone,although i would enjoy it immensely !!!!!

  10. Maureen Shephard

    My parcel was due to be delivered yesterday and your site says out for delivery PL112HU
    Then later in the day it changed to On way back to sender.
    Why is this? Lack of couriers ? Please explain
    My address and postcode were correct so no excuse

  11. martin nicholson

    totally useless i got a “tried to deliver” twice message as no one in duh
    i got a big message on my door and a video bell link
    and a key safe on door ,

    seems this driver cant read or use a door bell he not left a card to be able to call him and all i get on customer live help what a joke a live chat is a bot telling me that my item not delivered as no one home when there is if he bothers to ring the bell or read the message on door , totally useless company

    • G Henderson

      I totally agree with you. I’ve had exactly the same experience. Live chat service not fit for purpose. HERMES BLATANTLY LIE about attempted deliveries, I was in my kitchen watching out for the driver, DELIVERY WAS DEFINITELY NOT ATTEMPTED within the time slot allocated.


    Dear this is the first time I have ever used the Midlands Courier service & it stinks
    Hermes Midlands should be subject to same as Hermes London & that is SET COMPENSATION (A) Return of initial payment to deliver plus £50.
    You would be surprised how this improves the service & HEADS ROLL
    Report Hermes to your local MP & the ball will (I promise you ) rolling/Disgusted
    John Francis

  13. Julie Deborah Edwards

    My courier is collecting a parcel at my address saying May 8th delivery times 8a.m. To 8p.m. I was just checking to see what time will it be

  14. Steve

    Not live chat it’s a computer telling me something I know. Told it would be delivered 1 to 3pm never arrived went out in evening for 15min informed tried to deliver then. Cannot get in contact with them to say will not be in when revised delivery.

    • Nicky

      I have around 20 parcels waiting for collection since 26 January and unhappy customers left right and centre. I’ve been trying to contact Hermes for days but absolutely no way of getting it resolved at all. After opening a query with them about it their resolve was to contact the seller – I am the seller !! Currently doing my best to keep the top of my head from coming off !!!!!!

  15. Anne jarvis

    Cannot speak to anyone as everything has to be via the AI or Holly who if not able to answer your enquiry just cuts you off. My parcel said to be delivered but has not.

  16. C Beaumont

    Cant get in touch with anyone at Hermes, need to cancel a delivery and receive a refund, I have paid for but not dropped yet. Tracking number is 1000276248063382

    • Adele knapper

      Been waiting for parcels to be delivered from 16 April omg if I order everything off any company I make sure I look who the delivery company is before I order . never no a company like it (Hermes .) telling me try to deliver at 6 o’clock in the morning to my address looked on my camera nothing parcels been sent back to depo. Going to the bank if not now me in 24 hours and speak to the ombudsmen . get a full refund . what a joke . and if I do not get this sorted email rip of Britain . pick on wrong Customer .

  17. MFoster

    My local shop had no receipts for giving to customers so
    could not leave 4 parcels there
    had to go to another shop a mile away
    The assistant gave me the receipt : never filled in the date or how many parcels I had left
    Asked for a pen . done it myself . not at all friendly or helpful
    then the assistant said the driver wont like this
    he moans about to many parcels left….
    Came home feeling put out. as I was the one who should have been complaning
    always have problems with MYHERMES ::: service terrible sorry what service
    if they dont want to help the public . sell up & put it in more capable hands

  18. Trevor Oddie

    My parcels have not been delivered, i have been in touch with my supplier and they are asking me to ask for a Certificate stating that Hermes delivered my products that i myself did not receive.

  19. david scott

    hi my name is davyscott24 my track number is 5721792249557384cott24 hotmail .com my order was mistakenly put as work address. 20 westbank street but is closed. i paid for redirect. but still seems to go to my work. would like it delivered to. eh4 2sa 63 groathill road north edinburgh thanks

  20. Paula Shorten

    My parcel was allegedly delivered on 1at September. The photo taken as proof of delivery was not our property. How do we trace it? It’s not at neighbouring addresses.

  21. C Morris

    My parcel has not been delivered but an email tells me delivery was attempted but no one was in. There was someone here all day and no attempted delivery card has been put through the door. They must have attempted delivery to the wrong house. It is impossible to speak to anyone in Hermes about this.

  22. Alastair Lindsay

    Today we received a parcel meant for someone else.We have been trying to contact Hermes. without success. Please help.

  23. Ann cook

    I was given 3 different times yesterday then received an email saying they tried to deliver but I was not there my front door was open all day because of the best they totally lied trying to call them is impossible I despair of robots and this company needs to be shown up I want a refund fo r their bad service

  24. A. Howels

    Delivery of my parcel was determined by Hermes as being between 12pm & 2pm yesterday. It did not arrive? Upon investigation in a live chat with a robot it told me delivery was attempted at 23:06pm and that there was an access problem?
    Today (06/08/2020) Hermes determined a delivery slot between 9am & 11am! It is now 11:30am and no sign whatsoever of a delivery vehicle!
    Appalling courier service!

  25. Mandy Albon

    My parcel hasn’t been delivered but both the email and text message say that it Has!…Nobody even knocked on my door because I’ve been waiting for the parcel..

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