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Hermes Live Chat – Myhermes Live Chat

Hermes Live Chat

The Live Chat is open for the following hours:

8am -6pm Monday to Friday 

The friendly team of representatives at their Live chat are available during office hours to help and support you.  The web chat agents are able to help you with any queries, concerns or questions relating to your parcel. This includes, delivery tracking, shipping costs. changes to delivery address, recieving a parcel from a retailer or any other query that you may have.

The web chat button can be found in the bottom right hand corner of the screen during opening hours.  Outside of these times there is a chat bot who is available to support with basic queries.

To access the Hermes Live Chat please click on the image below 

hermes live chat

The most popular issues that cause customers to contact myhermers live chat are:

  • finding the order tracking number: couriers usually leave them by your package at the time of delivery
  • tracking an ordered package
  • Delivery is planned but the customer is not available at home: Hermes suggests that you trust the delivery companies and let them leave the items outside for you
  • Missed deliveries: no worries! your courier will try to deliver your package 3 times. Once the delivery fails, they will rearrange for another visit

Recently, hermes started providing a divert service for their customers in UK, when if you are not going to be at home at the time of delivery, you can simply request to change the delivery postcode.


Our website is slowly becoming the biggest directory of all live chat services around the UK and we are constantly improving our platform and experience. If during your visit you encountered any issues, we would love to hear it from you. Please do not hesitate to contact us.


  1. Ann cook

    I was given 3 different times yesterday then received an email saying they tried to deliver but I was not there my front door was open all day because of the best they totally lied trying to call them is impossible I despair of robots and this company needs to be shown up I want a refund fo r their bad service

  2. A. Howels

    Delivery of my parcel was determined by Hermes as being between 12pm & 2pm yesterday. It did not arrive? Upon investigation in a live chat with a robot it told me delivery was attempted at 23:06pm and that there was an access problem?
    Today (06/08/2020) Hermes determined a delivery slot between 9am & 11am! It is now 11:30am and no sign whatsoever of a delivery vehicle!
    Appalling courier service!

  3. Mandy Albon

    My parcel hasn’t been delivered but both the email and text message say that it Has!…Nobody even knocked on my door because I’ve been waiting for the parcel..

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