MyHermes Live Chat is open for the following hours:
8am -6pm Monday to Friday
The friendly team of representatives at their Live chat are available during office hours to help and support you. The web chat agents are able to help you with any queries, concerns or questions relating to your parcel. This includes, delivery tracking, shipping costs. changes to delivery address, recieving a parcel from a retailer or any other query that you may have.
The web chat button can be found in the bottom right hand corner of the screen during opening hours. Outside of these times there is a chat bot who is available to support with basic queries.
To access the Hermes Live Chat please click on the image below
The most popular issues that cause customers to contact myhermers live chat are:
- finding the order tracking number: couriers usually leave them by your package at the time of delivery
- tracking an ordered package
- Delivery is planned but the customer is not available at home: Hermes suggests that you trust the delivery companies and let them leave the items outside for you
- Missed deliveries: no worries! your courier will try to deliver your package 3 times. Once the delivery fails, they will rearrange for another visit
Recently, hermes started providing a divert service for their customers in UK, when if you are not going to be at home at the time of delivery, you can simply request to change the delivery postcode.
Our website is slowly becoming the biggest directory of all live chat services around the UK and we are constantly improving our platform and experience. If during your visit you encountered any issues, we would love to hear it from you. Please do not hesitate to contact us.