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TNT Live Chat

TNT Live Chat Is Open For The Following Hours:

Monday to Friday: 08:00 am – 6:00 pm

TNT Live Chat

TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. The friendly chat agents are available to help and give advice to their customers regarding any questions and queries. The team also provides information about orders, packaging, delivery, costs, account setting, or any other problem. The service can also be used for any changes, cancellations, and complaints.

To access the TNT Live chat you can click on the image below

TNT live chat

If you need help with tracking your package, you can trace it online using the TNT tracking tool.

TNT Customer Service

You can contact the TNT Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

TNT Contact Number: 0345 6080630


  1. Tine

    Hello. I have a concern with regards to tnt. If you turned off the phone for how many months and you received a message when you open it. What date will the message received show? it is the date it was actually sent or the date you received it? Please answer this, this is really important. Thank you

  2. Aunthiga

    Went to diver my important document to the wrong address then email that unable to deliver because need a signature. But you went to the wrong address, how can i sign and get my document!!!

  3. Hamza ali

    Hello rubbish tnt service I experienced. Guy come I fix not and my number on door but the didn’t try to call . Very bad experience I rearranged delivery few days toady 29 August I was sitting outside from morning 7 O’clock then suddenly they changed the date and put new date 30 August

  4. Cezary Bednarski

    TNT is absolutely faqing useless. My 16 year old son went for 4 a week Spanish course in Malaga.
    Forgot his toiletries like sunscreen etc. Posted them from London with TNT on Monday, for delivery on Tuesday 25.07.2023. Consignment 5142 892 63.
    Nothing delivered and the TNT tracker states that it is held by customs in Sevilla, and that TNT contacted the sender and are waiting for instructions.
    TNT did not contact me, the sender!
    WTF is going on ? It’s hot like hell and the boy needs his creams etc. No way to talk to anyone, or even have live chat here. Faq TNT !

  5. Astrit

    No one answering the phones
    They getting the money but hard to contact them
    The government should check they licenses before they operate
    Shocking absolutely shocking
    Making me angry to go inside they offices to fight them

  6. Francis P Ward

    Thanks for getting American Express to sponsor. They won a huge case for me. Identity theft and fraud ring case in NY. I have a lawyer He needs gas money to deliver my checks for 1,500,000.00 from ASO, GPD, and American Express each. He got a FBI woman agent with him. Please help me out.

  7. Ron Ferguson

    TNT is useless. My parcel is languishing in the Inverness depot. No one is answering any phones. Hopeless – Totally useless service.


    Why can your TNT deliverers not do the job properly. My husband has had the day off. The dog barked and my husband looked out. All he had done was push a note through the door. You have a 17 million pound contract to deliver and you fail miserably. There is a RING doorbell. He/she was that fast it does not even show anyone at the door.

  9. Khandaker tamanna akther

    Hi my BRP not arrive can you confirm me when it’s arrive..can you gave me a tracking address W5 9LF

  10. Lakshminarayanan S


    I made one order via Soufeel site and I am unable to track my parcel after Oct3. so I would like to know whether TNT is handling my parcel or not.

    CNE tracking number is T00Dxxxxx684.

    Could you please help on this?

  11. Jarod Allard

    I’m am absolutely livid with your company ..
    2 days I have taken off for my delivery and no one came ..
    You state delivery was attempted this is not true as I was in ALL day.
    Disgusting service you provide …

    No card was left so he did not come.

    My reference was 058147844

  12. Paul Park

    truly shocking service. Today is 12th April. I have been waiting since 26th February for my passport. Your automated service keeps saying failed delivery. NOBODY ARRIVES……….I am in all day. Incompetent, unable to fulfill the service you have been tasked to do. Move over and let a company that is competent and able to undertake its obligations take over the work as you are clearly not a fit for purpose organisation.

  13. Natacha Kouadio

    Seriously what is going on with your delivery, I have been at home, you don’t turn up, l can’t reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job.
    Just unbelievable, l don’t know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone.

    • Rufaza Bibi

      TNT are disgusting…my passport delivery date keeps getting changed and then on one of the days its meant to be delivered? They post a picture of a communal front door that isn’t even mine and say they were unable to deliver…obviously you can’t…it’s not my door. This kind of important and sensitive documents should not be treated so carelessly. You call them? No answer

  14. Tom

    Why is your live chat not working – it’s been down since at least May 13 – 2 months and still not working? Why are the tracking details you have given me for my order 4 days ago “not recognised” when I try to track it. And why havent you picked up the order yet? Why have I been stuck on the phone for 25 minutes to talk to someone?
    What an absolute joke. TNT are the MOST frustrating company I have ever had to deal with.

  15. Robert

    Your Live Chat is not working. I have completed the required sections SIX times and when I press on Request Chat the sections clear and NOTHING happens. It is 2021 and you have this sort of problem. It is certainly NOT a good impression!!

  16. Awais Mushtaq

    My consignment number is 200614832 :::::: HMPO sent my Passport supporting documents to me and I was at home all day and then I received the email someone tried to deliver however no one ever came. I have rearranged delivery from TNT calendar on booking service next day and no one came and it has been 10 days still waiting for my passport and supporting documents. I am calling on 03456080630 since then and phone keeps ringing for hours but no one answer the call. Can someone please help

  17. Tony

    Useless service! My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. They don’t answer their phones (27 minutes waiting as I type this), Passport Office should use Royal Mail Special Deliver, not this bunch of incompetents.

  18. Pawel

    HMPO sent Passport to me and I was not at home.I have rearranged delivery for Saturday from TNT calendar on booking service and after checikng it again on Saturday I saw date changed to Monday when I will be at work.
    What a disgrace company. Clowns in circus.

  19. Cali Huseen

    Hi there
    MY supporting document from HM passport office were supposed to be delivered today but when i tfack it shows they have still not left your depot.
    Consignment no. 200608012

  20. caroline

    KEEP WELL AWAY! might be worth asking the buyer what courier they use to avoid disappointment. Received item 15/10 @ 12ish in a ‘safe please’ lol, I work full time, I’ve not been carded, my neighbour are elderly and they haven’t received item. You cannot speak to any human other that a robot ‘Holly’ who asks the basic ‘yes’, ‘no’. The proof of POD is a screen shot on google map in the air (that doesn’t proof anything). I’ve raised a complaint and had a general email ‘Mark’ will view the case and someone would come back to me. Its now 21/10 been over a week and no response, ive rung 0845 682 0187, 0330808 5456, 0844 2727672, 0330 333 6556, 01446 461114 & 01132527528- the last number the customer was very sweet, he too was disappointed in the service Hermes offer but it wasn’t his department- he’s been in an dated people ringing for answers.

    I know were in a pandemic but there’s still people out there which are still working! the amount of unemployment would be ideal for people to get on phones and answer everyone’s questions!

    I will never use you’re service again!!

    Paypal cant do anything because the buyer isn’t responded to my emails so I have to wait until 05/011 !


    Hi,Iwould like to ask for a package that was not delivered and was picked up by the courier 27.07.2020 Tracking number- P2G76049107 Justyna Szwed

  22. Daniel dewis

    I got an email from you saying my passport was to be delivered yesterday but Iv not had it why where is it ?? Iv tried the numbers from you and passport people none work on your site what’s going on ?

  23. Dilek

    My consignment number is 64265518
    Try to arrange my delivery it says call customer service. So I did but I don’t think anyone could abla to do that .
    Hope you can help me on this matter. I send an email as well no response.

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