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eon Live Chat | Customer Service

eon Live chat is open for the following hours:

8am to 8pm on weekdays, and 8am to 6pm on Saturdays.

E-on Live Chat

This webchat is available to all customers and allows you to discuss any subject including your bill, your smart meter, your account details, your tariffs, and moving home. If chat is unavailable during opening hours keep refreshing the page until an agent becomes available.

To access Eon live chat click the image below.

eon Live Chat

Update: When you open the link above, the green live chat button will appear on your right side.

How To Contact eon Customer Service?

You can contact the eon Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled. You can find EON email addresses here.

eon Contact Numbers:

For gas emergencies, please dial: 0800 111 999

For home energy queries, you can dial: 0808 501 5200

Agents are available from 9am to 5pm from Monday to Thursday and 9am-4pm on Fridays. You can dial 0808 501 5200 for complaints as well.

eon Customer Service Opening Times:

The customer support team is available from 8am to 8pm on weekdays, and 8am to 6pm on Saturdays. You can also contact the customer care team through the live chat service to reduce your waiting time.

How do I speak to someone at eon?

eon live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available during weekdays and weekends. Follow the instructions provided on this page to connect to eon live chat

See the other organizations in the live chat directory by clicking here

The information above is gathered by the LiveChatDirectory editorial team. If there are any companies in the UK that we have missed, or if we have missed your company, please let us know by contacting us via email. The contact information can be found in our contact us page.


  1. Catherine Anderson

    Can you contact me on email. Iv been trying to phone you and have been on the phone for up to 45 minutes just to be cut off. I need help about warm home discount please.

  2. David Ridden

    We agree a fixed tariff on the 7th July with an employee of Eon Next which was £59 per month more than the best of the flexible tariffs available. We specifically stated that as we were both pensioners we had to have a fixed deal as we are on fixed incomes (our pensions). Imagine my surprise when I discovered that we were not told the whole truth by this employee as the fixed tariff is for the gas only and the electricity is on a flexible tariff. We only discovered this when we received an email from Eon Next informing us that our bills (£199.68 per month) were going to increase on the 1st of October. I have attempted many times to contact Eon Next by telephone, email, WhatsApp and Live Chat. Have they dismissed all of their staff or are they frightened to talk to me?

  3. stephen huson

    Hi i want to chat about my mothers acc she is 92 got alzheimers and vascular dementia she had a smart meter fitted without my knowledge she was home on her own and does not know what she is doing so my brother and i sort her bills out for her


    i want to pay my current bill my account number is 011662261860

    my email is gedpetew@outlook and postcode is M27 5ER


  5. Jason Fraser

    I have waited on the phone for nearly 25 minutes and yet no answer In view of this attitude and taking almost double the amount from my monthly DD £108 instead of £65 I raised this issue before and was told you will not take more the £65. My electric smart meter reads Bill £31.73 I cannot trust EON further and wish to cancel my gas and electricity account I have canceled my DD and instructed my bank as well
    J Fraser


    I have not had our Bill for May after several phone calls lasting up to 15 minuets only to be told we do not recognize the name or account number and get cut off I am a customer for over 50 years your treatment to customers is appalling all we want is our Bill for MAY not to much to ask

  7. Kevin Edward Brown

    I am changing suppliers when my contract runs out on Monday 29th March.
    My a/c Number is 0164 5961 4510.

    I would also like to make a complaint i have been. I have been trying to get in touch, someone to speak too, for 2 weeks regarding my tariff, without success. i have left messages and got no reply, so enough is enough i am changing suppliers

  8. Gerald Anthony Atkinson

    I have a one bed flat which i rent out ,A past tenant changed the supply to Pure Planet which is not easy to solve problems as you can not talk to anyone only a robot with fixed ideas, so i want to go back to Eon but when i go online you are forced to get a quote £56 or so which they want D/D. I have worked there 22 days and have used 10 units and will be less now until i rent or sell it, hence not keen to pay out hundreds of pounds only to try and get it refunded. Surely I am not the only landlord Eon has for short spells ?

  9. Edward Chappell

    I am leaving e on after years of being with them because two reasons one my direct debt was put up from 95 pound to 109 pound two payments went out at 109 before my bank told me e on said we will put your bill back to 95 pound but i never got the extra 28 pound i paid then I was told my bill went up because I may have old items in my kitchen i-e cooker and like my items are only 3 years old very very poor servis to a very good customer but e on do not care

  10. Cheryl pepperell

    I am moving home on 7th Feb.i will need to close my account as the house I’m going to has another energy company.i know I have to take meter reading the day I leave and phone it you then send final to me.

  11. sandra ann hughes

    do not bother useless company call centre after a hour of waiting get non speaking english person not slow sending bills in with wrong account number and wrong final balance always in there favour

  12. Mark Gundry

    I have tried to contact you to give meter reading electric is 6966 I haven’t got one for the gas my account number is 016626796380

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