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EDF Energy Live Chat

EDF live chat is open for the following hours:

24 hours a day – 7 days a week

EDF energy Live Chat


The webchat facility is open to all customers and will answer questions on any query, including, tariffs, moving home, switching to or leaving the company, accounts, and bill payments. Simply pick the topic that applies to you and click the chat now button. You will be required to enter your name and email address prior to speaking to a representative.

To access the EDF energy live chat, click on the image below

EDF Energy  Live Chat

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  1. jennifer Lynn laaraibi

    customer account number 67xxxxxxx1 I have a EDF key but recently moved my gas to you as a sole provider but have recieved no card to replace by British gas card am self isolating and have no gas.

  2. Richard

    I had a smart meter fitted on 11 Sep 2020 and have since found out that the economy 7 switching time is wrong. According to one of your advisors It should switch at 1230 am. but it is not switching until 0130. My storage heater begins to charge at 1230, this means that I am being charged day unit rates. I reported this fault on 23 Sep but have had no feedback from EDF as to when this problem will be corrected. I understand that timings can be changed remotely so why is it taking so long? I am concerned that my next bill will be wildly innacurate.

    • Alan Care

      Why does my geo smart meter show “no network” and has done so and not worked since the day about 3 years ago when it was installed ? I was told at the time of installation it would work at sometime just keep trying. I hsve for over 4 years from time to time. I note there is a pin code but I do not have this.

  3. john Moses

    Hi, Guy came to fit a smart meter last week. Could not get the display device to work as he said he could not get a signal and said we should contact you to arrange for some one to come and have another try.
    We do not have the display device as he took it away.
    He did make all of the connections to the consumer unit so we just need someone to bring a display unit and make it work please.
    Can we make a date for this to happen .

  4. Brenda J Hollamby

    You’ve sent me a reminder that a reading is due, once again, a month early. This keeps happening even though I keep ringing you to stop it happening.
    Please therefore, amend your records, which your colleagues keep reassuring me that you have done so
    I will give you my next reading at the end of October when it is actually due..three month intervals and NOT TWO!!!

    Ms Brenda J Hollamby

  5. Maryam Athman

    Iam not happy with edf they left me on the dark so im leaving them and go back to my old supplier I had a bad experience with Edf as I’m typing this message now im in the dark. Thank you edf for what you’ve put me through

  6. Jean Thomson

    I changed my electrical supplier to Eon last year but am being billed by EDF my previous supplier. Could you look into this
    And tell me what has happened as I seem to be paying twice. I have just come home from Jamaica where I was isolated
    For several months and desire to know what has gone wrong. I trust you can look into the situation for me and let me know
    As soon as possible.

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