British Gas’s email address can be used for making complaints to the company. This service is available from 9am to 5pm daily, however, most emails are replied to within 2 working days.
British Gas Email Address for Complaints:
For emailing British Gas for a complaint use this email address:
- email@example.com (Home installations for boilers and heaters)
- firstname.lastname@example.org (Loan complaints)
If you prefer to submit your complaint to a financial ombudsman, use this email address: complaint.info @financial-ombudsman.org.uk
If you want to speak to a customer service agent at British Gas, you can try the British Gas Live Chat. Or if you prefer to write a letter to the company, you can send it to:
British Gas New Heating Centre Customer Relations P.O. Box 177 Stockport SK1 2FB