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Boots Email Address

You can use the Boots email addresses for making complaints, tracking orders, reporting delivery problems, or any other queries you might have.

Boots email address uk

For general queries, tracking orders, and sales-related matters:

Boots Opticians queries and questions:

Contact lens reward program queries:

For complaints and feedback:

Most email requests are replied to within 2 working days, however, depending on the case, it might take more. For basic queries, you can use the Boots live chat and contact number.

  1. Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
  2. Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
  3. State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
  4. Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
  5. Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
  6. State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.

LiveChat Directory is not affiliated to, linked with, or otherwise endorsed by Boots. All product and company names are trademarks or registered trademarks of their respective holders.


  1. Margaret Doyle

    I am extremely disappointed to learn of the proposed closure of Boots in Greasby Merseyside. I have been using the shop for prescriptions etc. for over twenty years, and have found all the staff most helpful, pleasant and reliable. I am elderly and don’t drive any more, but my carers pick up medication, and have commented on how pleasant and obliging the staff are. They would be unable to go to any other Boots pharmacy for me. There are many other elderly people in a similar position. Please reconsider your decision on behalf of us all.

  2. Traci smithson

    I went to boots in French gate Doncaster to find my husband some aftershave for a anniversary present was helped by Liz n molly couldn’t help me enough a credit to your store 2 very lovely ladies liz also helped me with face cream n n8ght cream thank u very much Liz store 0059 Doncaster

  3. Susan Paxford

    I’ve had to get a new advantage card as my previous 1 was somehow compromised. I had 31 pound in points value on 63***************5 1 but I can’t use them. My new card is 6***********4 3045 0 Barnsley store have told me to contact you.

  4. Wayne

    Hello. Can you please tell me why Boots on Arbury road Nuneaton stocking ford. Never never answer the phone. I ring in the morning & Afternoon. And when I have finished work at 3 o’clock the phone rings nd rings for about 5 minutes at a time and yes NO Answer. Need to know about my prescription. Please please sort this. NOT HAPPY

  5. Carole Nadh

    I have been unable to put my birthday points on my card until today, two days before my birthday! I should have been able to use them for each time I shopped in November. I have tried to phone several times but unable to get through, and nobody could help in store. Very disappointed.

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