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Boots Email Address

You can use the Boots email addresses for making complaints, tracking orders, reporting delivery problems, or any other queries you might have.

For general queries, tracking orders, and sales-related matters:

Boots Opticians queries and questions:

Contact lens reward program queries:

For complaints and feedback:

Most email requests are replied to within 2 working days, however, depending on the case, it might take more. For basic queries, you can use the Boots live chat and contact number.

  1. Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
  2. Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
  3. State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
  4. Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
  5. Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
  6. State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.

LiveChat Directory is not affiliated to, linked with, or otherwise endorsed by Boots. All product and company names are trademarks or registered trademarks of their respective holders.

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