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Boots Live Chat

Boots Live Chat is Open for the Following Hours:

From Monday to Friday: 8:30am to 7pm
Saturday and Sunday: 8:45am to 5pm
Christmas Day and Easter Sunday: Closed, Bank holidays: from 9am to 4pm

You can also use the Boots Email Address if you are not in a rush. Most emails are replied to within 2 working days.

Boots is famous for medical care products like medicines and skincare. Boots offers live chat support for all their customers to ease their shopping experience. The live chat is operated by a virtual assistant who can answer all the basic questions and give special assistance.

Boots Contact Us Page

The chat icon is available on the right bottom corner. Once you click on it, the virtual assistant window pops up. Make sure to keep the wording short and straightforward for the AI to understand. You can type your question in the window. The virtual assistant is available for help 24×7.

If you cannot express your question or cannot find the answer, you can simply type “Help” and get a range of options to select from. It will take you through a few questions to clear your query and give the best solution. If you’re still unsatisfied, you can call Boots Customer care.

What All Queries Can The Virtual Assistant Answer?

The virtual assistant can answer the basic questions a customer could have.

  • To check your order, you can type “Where’s my order?” and then fill in your order details to get the complete update.
  • Type “I Require Advantage Card Assistance” to check Boots Card Advantage. Fill in the required details for further information and guidance.
  • Type “What pharmacy services do you offer?” or “Can I get pharmacy services?” to check pharmacy services.
  • Type “Where is the nearest store located?” to find the store. You will get instant answers.
  • To check your account, you can type your query like “How do I update my account details?”, “Where can I fill in my account details?” or “ Need a new account”.

It is pretty easy and ensures it is simple for the AI to pick it up.

What Are The Other Alternatives For Boots Customer Care Services?

If the live chat is unsatisfactory, you can call their helpline number: 0345 070 8090. The customer care agents will help you with Boots account inquiries, orders, deliveries, and other details.

To connect with Boots Opticians, you can call and make appointments or amend an existing one. Call 0345 125 3752 to create a new appointment.

Boots customer care is available from 8:30 am to 7 pm on weekdays and from 8:45 am to 5 pm on weekends. It functions from 9 am to 4 pm on bank holidays.

How To Contact Boots Customer Service?

You can contact the Boots Customer service team via live chat, phone, and email. We recommend using their online chat service as it has a much faster turnaround time. Email requests can take between 2 to 3 business days to be handled.


  1. Archa

    Hi I bought a Pixi by Petra on the glow bronze, but I thought it was a pink shade. I thought I took the receipt but it was actually boots voucher that i took instead of the receipt. Will I be able to return the item and get a refund?

  2. Sophie Brenard

    I bought a magic retouch instant grey conceeler brush for boots that’s was in the clearance and I thought it was a mascara but it isn’t and I haven’t got the receipt will I be able to get a exchange for something else in store today please

  3. Ann Todd

    Don’t want to contact by phone as get the run around and not got the time or patience for the length of time it takes.This is my second time I’ve had to complain about my advantage points not going on after I’ve spent a lot of money purchasing on line.It works absolutely fine in the shop.Again the points have not went on so when it arrives I plan to take it back unopened and buy it somewhere cheaper.Ive lost so many points and had enough.

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