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Monese Live Chat

Monese Live Chat Is Open For The Following Hours:

24 hours a day, 7 days a week

In order to chat with an agent, you need to download the Monese bank mobile applications first.

monse bank contact service

Follow this link to download the application:

Android Phones


You can alternatively, submit your issues here:

monese bank live chat

Monese Customer Service

You can contact the Monese Customer service team via phone, and email. The phone can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

You can send your emails to this address:


  1. Gulnaz Valieva

    Hi. I started opening my account when I lived at another place, then I moved and now I cannot finish setting up my account

  2. Iulian Cotet

    Good afternoon,

    I have tried so many times to open the folder which contains the bank statements, but I cannot open it because the password you have provided to me in a different email, is not working.

    Please send me the bank statements from 6th april 2018 to 5th april 2019 in a folder without any password. Or provide me with a new password.

    Thank you.

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