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Yodel Live Chat

The Free Yodel Live Chat Service Is Open During The Following Hours:

Monday – Friday: 8am – 10pm
Saturday: 8am – 5pm
Sunday: Closed

Yodel Live Chat


The team of experienced customer service agents at Yodel Live Chat is available to help you with your parcel queries.  The team of representatives will answer any of your questions, queries, or concerns regarding your parcel or package, including, changes of address, parcel tracking, prices of shipping, and informing them that you will not be in for a delivery.  In fact, the webchat team will be able to answer any question you would normally ask to a call center or send via email.

The Yodel chat can be accessed by clicking the green blinking link provided below. Once you enter the live chat box, you will be required the enter the details of your query and parcel details. Do note that the chat will only be available during the opening hours.

To access the Yodel Live chat click on the image below 

DPD live chat

How do I speak to someone at Yodel?

Yodel live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from 8am to 10pm on weekdays 8am to 5pm on Saturdays, the webchat is closed on Sundays. Follow the instructions provided on this page to connect to Yodel live chat

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  1. Robert o'grady

    My parcel has been with the yodel depot since December 3rd. It is now 14th December with no updates of delivery. Web chat never available and cannot speak with a human….disgusting service from the Yodel team

  2. Martin

    Watch Yodel. My delivery didn’t arrive despite tracking data saying it had. Turns out, driver can say he has delivered a package without photographic evidence /signature. So, anything expensive, they arrive at your address, say they’ve delivered, take package away with them and keep/sell!

  3. Aideen Smith

    I just ordered a dress in a size 8 but on the confirmation email it states that I ordered a size 4. Order number #148815413.
    Can you please ensure a size 8 is posted out. Thank you

  4. Carla Cornelius


    I am Carla Cornelius and I made a purchase two yesterday, unfortunately I did not change my address to my new address.

    I immediately contacted the team on Twitter for my order delivery address to me rectify before the 15mins as stated on your website.

    Unfortunately I can not see any changes at the moment

    Due to COVID-19 I won’t be able to go and pick up my order. I will appreciate it if the corrections are done immediately.

    My order number is 147121350, my new address is

    1 SallyPort Gardens

    Gillingham, Kent.

    ME7 5BU

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