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Virgin Holidays Live Chat

Virgin Holidays Live Chat Is Open For The Following Hours:

Monday – Friday: 8:00 am – 7:00 pm
Saturday – Sunday: 8:00 am – 6:00 pm

Virgin Holidays Live Chat

The experienced Virgin Holidays Live Chat Team are available to support you with any query, question or concerns so you’ll have a great time, no matter where in the world you travel to, or what you want to do.

They are passionate assisting all of their customers online via the Live Chat option, This includes questions about your booking, special arrangements, payments and refunds and any bespoke holiday requests or questions.

The web chat option for Virgin Holidays can be found half way down the page on the extreme right side. Once you click on the start chat, you will be taken to a new tab to talk to the customer service representative.

To access the Virgin Holidays Live chat you can click on the image below

Virgin Holidays live chat

How To Contact Virgin Holidays Customer Service?

You can contact the Virgin Holidays Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. Carl Butler

    I have only received a partial refund, i still have £1496.63 owing. Why has this not been paid and when can i expect it? I have been waiting since 26th June.Holiday ref 6067707.

  2. Melissa Mold

    Good morning, we received our refund yesterday but still have £671.02 outstanding, we paid three transactions in total and have only received the last transaction back, I have been trying everyway to get hold of someone with no luck. Please could someone email me or call me regarding this. My booking reference is 6073225 many thanks.

  3. Geoffrey Seal

    Hi, I wondered if you could tell us what happens to our virgin club point as we have got quite a few, and with the situation with this virus in the world, we wondered how we get on. As we are mature it looks as if we might never get back to Florida. Is there any chance that you might be stating holidays in Europe at all in the near future. Or can we still use them for days out. We don’t want to really loose them. Mine membership is 1051793121 and my husbands is 1051793758 (Geoffrey J. Seal) We would appreciate it to know what is going to happen in the future as we know you’ll be changing all your aircrafts and health issues .Thanks Janet .A. Seal

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