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First Choice Live Chat

The Free First Choice Live Chat Service is open during these hours:

9am to 9pm, Monday to Sunday

First Choice Live Chat

The team of experienced customer service advisors at First Choice Live Chat is waiting to answer your questions, queries, or concerns. The team will answer general inquiries you have, as well as specific topics such as your holiday booking, payments and refunds, travel advice, and customer complaints.

The web chat can be found at the bottom of the page. Once you click it you will be directed to the next available agent who will be able to deal with your query. If an agent is unavailable during the opening hours, please refresh the page until you are able to launch the service.

To access the First Choice Live Chat Service, please click on the link below. 

First Choice live chat

How To Contact First Choice Customer Service?

You can contact the First Choice Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. Deb stephenson

    Dear team

    I have booked a holiday for next October to suite hotel farinoes playa in lanzarote for October 2021 with first choice and another couple tried to book to come with us and it’s says the hotel is closed due to refit, can you please confirm this and if it’s closed how come you first choice have let me book it thank you

  2. Zsuzsanna Fenyvesi

    Dear Team,

    My concern is that you cancelled my holiday and didn’t refound the all amount.
    I really don’t understand why not.
    I don’t think I paid less either than you asked for the holiday.
    The all I want is an explanation for this interesting situation.


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