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United Utilities Live Chat | Customer Service

United Utilities Live Chat is open for the following hours:

Monday-Friday, from 8:00am-8:00pm, and Saturday from 8:00am-4:00pm, excluding bank holidays.

United Utilities Live Chat

If you have an emergency, such as no water, or you’ve spotted a leak or you’ve a blocked your drain, or you have driven past our roadworks and thought why we’re digging up the road near you, find all of the information you need here. Perhaps you need to chat to a person about paying your bill, how you can save money, or sign up to the Priority Service, if you need a little extra support because of a medical condition, for example.

To access the United utilities live chat click on the image below

United utilities Live Chat

How To Contact United Utilities Customer Service?

You can contact the United Utilities Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

United Utilities Contact Numbers:

For Water and Wastewater dial 0345 672 3723

For Billing and Accounts: 0345 672 2999

For Moving your Home Service: 0345 026 7661

Their customer service is available from 8am to 8pm on weekdays and 8am to 4pm on weekends. 


  1. W.M. CHAN

    I have bought a new build and I need to apply a water meter from you. However, I am an overseas-buyer. May I make the appointment to install the water meter with you by email instead of phone, please? Also, could you send a monthly bill and a payment link to me so that I can settle my water bill by on-line banking, please?
    Thank you

  2. Alan Henshaw

    Thus is in my opinion the worst ever customer service I have ever experienced I was attempting to contact a member of staff regarding moving house, but when I logged onto the live chat the computer boffins just spoke about computers and DID NOT ASSIST ME WITH MY ENQUIRY. ABSOLUTE RUBBISH. NOT IMPRESSED. I WILL MAKE SURE THAT OTHERS ARE AWARE OF THIS DREADFUL SERVICE

  3. Ann Butterworth

    Trying to pay my weekly bill from Turkey its a 6 number login but do not know it have to go out to get a reset it only gives a 4 reset number but when go back in it is the 6 number cnt get back to the 4 reset number form so cnt pay n am away till the 27th September

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