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Severn Trent Water Live Chat | Customer Service

Severn Trent Water Live Chat is open for the following hours:

Mon- Fri 8am – 9pm & Sat 8:30am – 5:30pm Including Bank Holidays with the exception of Christmas Day, Boxing Day and New Years Day

Severn Trent Water Live Chat

The representatives at Severn Trent are available to help with any question, query, or concern you may have, including, Your billing or account questions, your supply, any emergencies that may be happening, any issues with waste, or information about you moving home. They will also take Business billing inquiries. You can access the web chat via the top left image on the page.

To access the Severn Trent Live Chat click on the image below

Severn Trent water Live Chat

How To Contact Severn Trent Customer Service?

You can contact the Severn Trent Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. vivien roe

    i have been on chat and i was ask to go on just ask i do not give out my bank card details as i have had trouble in the past so i will write

  2. Amanda Farrall

    Hi not sure how to report a water leak but there is a major one on mossy green way in Telford towards the Rock at top of hill on left . Its been a fountain for at least 3 hrs. So much water being wasted

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