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Thames Water Live Chat | Customer Service

Thames Water Live Chat is open for the following hours:

Monday – Friday:  08:00 AM – 09:00 PM
Saturday and Sunday:  09:00 AM – 05:00 PM

Thames Water Live Chat

The customer service team at Thames Water is available to take any queries, concerns, or questions, including, talking about a problem with your water, reporting a leak, querying your bill, your account, or your water meter, moving home, discussing an issue with your drains or sewers, or any other issue you can think of, The link below will take you directly to the web chat launch page.

To access the Thames Water Live Chat click on the link below

Thames water Live Chat

If the live chat is not available or offline, you can chat with them using Facebook messenger using this link, or use their Whatsapp chat using this link.

You can alternatively dial 0800 316 9800 to speak to their customer service via phone.

How To Contact Thames Water Customer Service?

You can contact the Thames Water Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

Thames Water Contact Number: 0800 316 9800

How do I speak to someone at Thames Water?

Thames Water live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from Monday – Friday:  08:00 AM – 09:00 PM Saturday and Sunday:  09:00 AM – 05:00 PM. Follow the instructions provided on this page to connect to Thames Water live chat

Thames Water Customer Service Opening Times:

The customer support team (call center) is available 24 hours a day, seven days a week, in case you have a wastewater service or water problem. You can also contact the customer care team through the live chat service to reduce your waiting time.


  1. Hitendra Bhudia

    Don’t want to join Facebook to chat with an assistant, thames water should have their own proprietary chat service online without signing up to anything.

  2. Mrs Pauline A Harris

    I need to change the billing name, my husband died, sadly, so could you change the name to mine, Mrs Pauline Harris, thankyou. Could you let me know this has been done.

  3. JENNY

    Good Morning. Im just a concern citizen about water leaking or rather flowing water on the road and its been a week continue flowing water along the road here in CHURCH Road near NHS.. For everyday passing on that road it getting worst.. Thank u

  4. Elliot

    Hi due to the current situation you set you a water sure formwith proof of everything you ack for for could you tell what going on please. All so possible if I could pay my bill on the 30 due morey situation . You’re mr meakins

  5. Halil poga

    Hi, I wanted to ask you about my bills ? I paid last week my bills £76.01 for two months and again I had a message, that I need two my bills 76.01.
    Can you please email my address ,

  6. Mary Raftery

    I haven’t had a bill from Thames Water since November 2019. I have checked my online account again today but it hasn’t been updated since then.

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