Menu Close

Thomas Cook Live Chat | Customer Service

Thomas Cook Live Chat is available for the following hours:

Monday to Sunday from 8:00 am to 10:00 pm

Thomas Cook Live Chat

The customer service team at Thomas Cook Live Chat are ready to speak to you regarding anything to do with your flight or holiday. You are able to any questions or queries that you would normally ask a call center. Including, Managing your booking, payments and refunds, and special assistance. The great thing about this free web chat is that it is free, and there is little or no waiting time. To launch the live chat click on the icon in the bottom right-hand corner of the page and you will be directed to the next available adviser.

To access the Thomas Cook Live Chat service, click on the image below. 

Thomas cook live chat

How To Contact Thomas Cook Customer Service?

You can contact the Thomas Cook Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. Chris

    Hi just seen in the news flights are cancelled to the canarie islands.. im flying out on the 31st will this affect me and when will i know so.i can plan other holidays ..

    • Andrew Gardiner

      Hi just booked a holiday with Thomas cook when do we pay it said the final amount would be debited on 7th July does that automatically come out of my account or do we get told first

  2. Sarah Kesteven

    I received email from TUI FLY? No idea who they are!! Asked to click on a link to confirm my flights then received invoice for £160

    Possibly a scam? Contacted fraud uk was asked for you to confirm wether this is a scam & if so to report it to them.

    I’ve not paid anything but if this is a scam people could for victim to this email

  3. E. Blowey

    We were contacted on 12 June and told a cheque would be forwarded for our cancelled holiday to Tunisia inMay 2020
    When will we expect our cheque please,so that we can perhaps plan another holiday.

  4. E. Blowey

    We we awarded a refund on our cancelled holiday toTunisa and wondered when we would receive the cheque as we were contacted about 12June 2929

  5. Kathleen Smith

    got summary of holiday cancelled last week how long do i wait to get a refund credit as to get refunded for my holiday

Leave a Reply

Your email address will not be published. Required fields are marked *