Tax Credit Webchat Is Open For The Following Hours:
Monday – Saturday: 08:00 am – 7:30 pm
Sundays and bank holidays: Closed
The HMRC online chat service runs on its website to help answer your questions. The customer care team will not have access to your account.
By following the link below, you will get connected to a digital assistant, if the bot cannot answer your questions, type in “connect to adviser” to get connected to a member of the service team. Make sure you review the working hours above.
To access the Tax Credit online chat you can click on the image below
If you cannot get through to an agent, we suggest you message HMRC’s team via Twitter at @HMRCcustomers or via Facebook at HMRC Customer Service Facebook