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Smyths Toys Live Chat | Customer Service

Smyths Toys Live Chat is open for the following hours:

Monday to Friday from 9:00am to 5.30pm

Smyths Toys Live Chat

The happy and friendly team of web chat representatives at Smyths Toys are on hand to answer any questions, queries, or concerns that you have about a store or the service you have received. As well as store-based issues, the Smyths live chat team is also able to answer questions on the website, customer orders, product inquiries, and customer concerns. The chat icon is found at the bottom of the page, but will only be available during opening hours.

To access the Smyths Toys Live Chat click on the image below

Smyths Toys live chat

How To Contact Smyths Customer Service?

You can contact the Smyths Toys Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 24 to 72 hours business hours to be handled.

Smyths Email Address:

Why should you use LiveChatDirectory?

We understand how hard it can be at times to get a refund or cancel an order or get compensation for a lost package. We’ve had over 1.7 million users over the past year, trying to connect to more than 800 brands in the UK, we can help you get the help you need as soon as possible.


  1. Sakar Ameen

    I bought something and it’s click and collect. I want it to be delivered instead. How do I change it?

    • Live Chat Admin

      Hello Sakar,

      Unfortunately, you cannot modify your Smyths Toys order once it has been placed. You may want to consider canceling the order and placing a new one. If you require any further assistance, we recommend reaching out to their customer service team through the link on this page.

      Live Chat Directory Team

  2. Liam

    I bought a switch over 5 days ago and it has a scratch on it due to the docking station I’ve read online it’s quite common and Nintendo have directed me to you for a replacement

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