Smyths Toys Live Chat is open for the following hours:
Monday to Friday from 9:00am to 5.30pm

The happy and friendly team of web chat representatives at Smyths Toys are on hand to answer any questions, queries or concerns that you have about a store or the service you have received. As well as store based issues, the Smyths Live Chat team are also able to answer questions on the website, customer orders, product enquiries and customer concerns. The chat icon is found at the bottom of the page, but will only be available during opening hours.
To access the Smyths Toys Live Chat click on the image below
Ive placed an order over 7 days ago and still waiting for hermes to put it out for delivery.
Can you update me please.
I bought a switch over 5 days ago and it has a scratch on it due to the docking station I’ve read online it’s quite common and Nintendo have directed me to you for a replacement