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Shelter England Live Chat | Customer Service

Shelter England Live Chat is open for the following hours:

9am – 5pm, Monday to Friday.

Shelter England Live Chat

The Shelter free webchat service offers all people living in England the opportunity to speak to trained housing advisers on your concerns. Most chats with them usually take around 10 minutes, but they can be shorter or longer depending on your own personal circumstances or issues. Before talking to them, please have any relevant paperwork, information, or details about your situation to hand. If you are living in Scotland or Wales, you will need to speak to the representatives of the following organizations. Shelter Scotland and Shelter Cymru.

To access the Shelter England live chat please click on the image below

Shelter England live chat

How To Contact Shelter Customer Service?

You can contact the Shelter Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.



    I am a 69 year old uk army veteran with diagnosed chronic COMBAT PTSD My disabled wife is an NHS POWERED WHEEL CHAIR USER . We are both carers to each other We were given our Hyde HA 2 bedroom house in 2017with the SECOND BEDROOM FOR MY PTSD MANAGEMENT,MY WIFES NEEDS , IT HAS A CAR PORT. The H/A states we have to keep our 2 cars in a car port at the side of our property. FOR OVER 2½ YEARS ON AND OFF OUR CARS HAVE BEEN DELIBERATELY BLOCKED IN BY THE NEXT DOOR NEIGHBOUR AND HIS VISITORS. MY WIFE HAS BEN UNABLE TO ACCESS THE PUBLIC FOOT PATH AS OTHER NEIGHBOURS PARK ON THE PATHS. OTHER TIMES SHE CAN’T COME OUT OF OUR FRONT DOOR, WHICH IS ACCESSED THROUGH THE CAR PORT, BECAUSE SHE CAN’Y GET HER POWER CHAIR PAST OUR VEHICLES. Many times my PTSD is triggered , we are unable to function as a couple and be effective carers .I have deep depression, anxiety, I am very afraid of the future. My wife has cellulitis attacks and I have had a heart attack , my TRAINING IN THE ARMY, TO KILL, MAY BE TRIGGERED

  2. Stella Tchamabe


    My husband and I have been married for 14 years. Following my decision to divorce due to unhealthy behaviour, he decided to physically stop me from entering our marital home.

    Facing such challenges, I had the support of the police who made him aware that he has no right.He then started to behave in a way that children were affected.

    One day,I decided to travel to London to renew my passport, after many message of my daughter,where she was telling about the Angriness of her dad,I decided that it was too much and I left home .I stayed with my friends few months.

    When I decided to go back,he changed the lock of the house and also stop me to get into contact with my children despite all arrangements.

    Since then I have been looking for solutions on how to get a house and take my children with me.

  3. stephen lapworth

    hi got problems with council me my wife live in a caravan im 65 dibectic 2 on tabs its getting me down as moving around in van every 14 days i do work gave council imformation that they want now their asking for 5 address that we dont have as moving around all the time the van is damp and gets cold all im asking is for a bungalow in coalville whitick where i work can you please help mr stephen lapworth mrs caroline lapworth

  4. Tammy Vaughan

    Hi there
    I’m just wondering if you can help me as Iv going through domestic violence with my ex husband I have got police crime references from all the times my ex partner as come to my home address causing issues, my kids are scared to leave the flat just incase he is around, I have spoken to the council about a move as I have got a non molestation going in place just waiting on the email about it. The council have said they can’t help me as my ex partner is on the tenancy still as he won’t remove his name off it and now I don’t know what to do, almost I’m in a 3 bed flat which is covered in mould and I have got a disabled daughter, my son sleeps in the living room as I have nowhere else to put him, the council knows all this and still won’t do any thing to help me

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