When writing an email to Shein, make sure to include all relevant information about your issue. This could include your order number, product details, and a clear description of the problem you’re facing. This will help the customer service team address your concerns more effectively.
Use the email address below:
- To contact the customer service team, send an email to: email@example.com
- For media-related queries, and advertisements, the digital media team, send an email to: firstname.lastname@example.org
- For complaints, legal queries, copyright related matters, send an email to: email@example.com
We recommend using the Shein live chat for consumer related issues and queries as it makes it faster to get in touch with an agent.