When writing an email to Shein, make sure to include all relevant information about your issue. This could include your order number, product details, and a clear description of the problem you’re facing. This will help the customer service team address your concerns more effectively.
Use the email address below:
- To contact the customer service team, send an email to: service@shein.com
- For media-related queries, and advertisements, the digital media team, send an email to: media@sheingroup.com
- For complaints, legal queries, copyright related matters, send an email to: us_legal@sheingroup.com
We recommend using the Shein live chat for consumer related issues and queries as it makes it faster to get in touch with an agent.
Order not received and its been 3 week and its Christmas presents for my daughter, its been saying its at airport, need it ASAP,thank-you.
Order number GSONAC339000MFF
I’ve a missing item from my order that has just been delivered
GSON7N22AOONO8U
TRACKING NUMBER H023FA0214225221
ITEM NUMBER sh23021315280 1 roll hollow out lace design DIY Sewing