Pets at Home Live Chat is open for the following hours
Monday to Saturday 9:00 – 5:30 and Sunday 10:00am – 4:00pm
The team will answer any query or complaint relating to a product or store and can be accessed half way down the page on the link we have provided,
To access the Pets at Home Live Chat please click on the image below
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Hi
My order number 78642385
I have place a order for 27/11/21 I still didn’t get my order is very important for my dog I pay for next day delivery I didn’t get my order I’m not happy at all??
Tryed to send my cat food back and cancil the repeats but the on line service didn’t answer my request also 2days before I got cut of from the online chat to cancil the delivery
My payment was taken out of my account on the 17th October for frontl8ne for our cat and we have not received it
What a disgusting company you are ,I was parked in your carpark in horsham, I was the only car in the carpark, I sent 130.00 in your shop that day ,I never went anywhere else, and you had the cheek to give me a 124.00 parking ticket,,shame on you ,is what you do to recover the covid losses,,I will never buy anything thing from you again, you are a disgusting company
I would like to cancel my direct debit of £10.50 each month for the animal health care please
Hi I’ve lost my VIP card how do I get a replacement please ?
I am trying to cancel my felix cat repeat order having trouble trying to do it
Need to change Address
I have paid for an order but it was cancelled by you and the money not returned- what do I do £68.99 is a lot for a pensioner and I need pet food this weekend
Need to change address for my flea treatment for Molly and my pets at home card is in Norfolk and I’m in Northampton, till I move to Northampton I can’t get my card