Marks & Spencer live chat is open for the following hours
Monday – Saturday 9:00am – 5:30pm
The live chat facility covers all general inquiries including amending orders, refunds, exchanges, and checking stock in stores. You can also use this facility to raise a complaint.
To connect to an agent, follow the link below and once you land on the help page, scroll down to the bottom where you see the “Web chat or email us” option. Select your request from the dropdown and click submit. You will be then redirected to a page where you can enter the details of your query.
Access the Marks & Spencer Live Chat by clicking the image below
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I put an order in for delivery date 11th May for a dear friends Birthday knowing she was going away on the 12th May abroad.
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Hi I have just received an order of shoes (good)boots and tops (screwed up)the boots are old muddy and worn out with !!!!!!! A smidgen of dog poo on them disgusting to open and very disappointing I would like a response quickly. Very disappointed wish I had got them from office.
Could you help i have a giftcard and the pin has no number when rubbed the sicker how do i sort this do you require the long number from the giftcard was a present from a family member not living near us.