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Virgin Media Live Chat

Virgin media Live Chat Is Open For The Following Hours:

Monday to Sunday, from 8am to 10pm

Virgin Media online chat is there on the company’s website for customers to make online orders for cable TV, broadband, and other services for landline and mobile. Virgin Media is a British company that is delivering television, telephone, and internet services around the UK. It is one of the largest telecommunications and television providing company for many years. The company has millions of cable and mobile customers. It also serves millions of businesses and home services. The live chat option is also used by the customers to ask any questions about the company’s services. The friendly agents of the support team instantly respond to them and provide the information they need.

The live chat option is available in the middle of the page. Once you write your question in the box and click on the “Chat Now” button, it will connect you directly to one of the agents of the support team.

To access the Virgin Media Live chat you can click on the image below

Virgin Media live chat

How To Contact Virgin Media Customer Service?

You can contact the Virgin Media Customer service team via live chat, messenger or phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled. If you prefer to call them, their phone number is +0345 454 1111

You can alternatively contact them via WhatsApp on 07305 327 112

Whatsapp service is not immediate and is available from Monday to Friday,  7am to 11pm, Saturday and Sunday from 8am to 8pm

How do I speak to someone at Virgin Media?

Virgin Media online chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from Monday to Friday 8am to 8pm and 8am to 6pm on Saturdays. The service is offline on Sundays. Follow the instructions provided on this page to connect to Virgin Media chat

Virgin Media Customer Service Hours:

The customer support team is available from 8am to 8pm between Monday to Friday and 8am to 6pm on Saturdays and is closed on Sundays. You can also contact the customer care team through the live chat service to reduce your waiting time.

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The information above is gathered by the LiveChatDirectory editorial team. If there are any companies in the UK that we have missed, or if we have missed your company, please let us know by contacting us via email. The contact information can be found in our contact us page.


  1. Joseph L Restivo

    I have a credit with Virgin of $840, on a booking I made through Cheapoair. Cheapo said contact you, you say contact Them. Please advise.

  2. John Michael Naughton

    On November 5 your engineer installed a second TV box and upgraded my broadband, which is part of my new contract with you.
    I have been unable to view Sky movies and Sky sports channels on the new TV box he installed. I have tried the obvious remedy of re-booting, to no avail. Please help.

    Kind regards

    John Michael Naughton Account number 71xxxx03

  3. David

    Trying to get on live chat to sort out a problem and all I keep getting is a site saying you can contact us on messenger and that is after clicking on the online picture of a lady with a message above her saying click here to go onto live chat. Absolutely useless customer service, as this is not the first time I have had this problem with virgin media

    • Live Chat Admin

      Hello David,

      We understand your frustration we did not intend to make you feel this way. To be able to initiate a live chat, you need to click on the “chat agent” button within working hours (Monday to Sunday, from 8am to 10pm), otherwise, you will not be presented with the option.

      Let us know if you were able to connect to an agent.

  4. Jai

    Hi there,

    just looking to query about my holiday that was cancelled. The lead passenger cancelled the holiday, got his refund but hasn’t paid the rest of us our money back. I am just looking to make sure this holiday has in fact been cancelled. Your help would be very much appreciated as myself and my friends are now out of pocket due to him.

  5. martin cole

    morning im trying to get in touch with some body from love holidays to find out when i can get my flight money back. have been payed the money for the holiday but still not received the money for my flight could some body from love holiday please contact me thanks you Mr Cole

  6. Kevin

    Had an email to tell me the Holiday (Turkey) has been cancelled (12-8-20) but still days after this i can log in to see me holiday booking.
    Cant get a tune out of Love Holidays in the way of conformation. Just want to know for sure if it is on or off. Don’t feel like I’m asking for the earth.
    Tough times i know but that is the same for everyone and this service is below the minimum standard.

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