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Odeon Cinema Live Chat | Customer Service

The Free Odeon Live Chat is available for the following hours:

​Monday to Thursday from 9am to 5pm
Friday to Saturday from 9am to 8pm
Sunday from 10am to 5pm

The team of advisers at Odeon Cinema Live Chat is on hand to answer any questions or queries that you may have. This includes questions about any specific cinema, film queries, limitless queries, and Odeon Premier Club questions. Booking or refund issues. In fact, they will be able to answer pretty much any question you can think of. The web chat button can be found at the bottom left-hand corner of the page

To access the Odeon Cinema Live Chat click on the image below

Odeon Cinema live chat

The support chat button will appear at the bottom right side of the screen.

How To Contact Odeon Customer Service?

You can contact the Odeon Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. Mick Cory

    Awful chat line. Booked wrong tickets by mistake and it said only way to change them was by Live chat.
    72 in que, got down to 10th after about 20 min then got timed out.
    This happened3 times.
    Drove to kettering odeon and they changed them in minutes!
    Chat is a total waste of your time

  2. Doreen Green

    I have various tickets purchased at Ayr Odeon cinema in advance of live events for myself and several friends. These events did not take place due to the lock down. I would like to know how to claim a refund as one bill totaled £180.00 and the other was £210.00. Can you please advise as I have been unable to get help as Ayr Odeon has never reopened.

  3. David Wiltshire

    Hi, can you give me any idea when our Andover Odeon will reopen. I see next week they’ve released That’s the Way it Is Elvis Presley but with the Cinema still closed I won’t be able to see it. At the moment I can’t see anything happening down there. They keep saying it will open soon but when. David Wiltshire, limitless member..

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