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Next Live Chat | Customer Service

Next Live Chat is open for the following hours:

Monday – Sunday 9am – 5pm

next live chat

There are two types of chat available. Live Chat for General inquiries and Live chat for orders made through the Home section. Usually, customers contact Next to track their orders. Returns and refunds, as well as store opening times, is also another issue the customer open a live chat with Next for. 

Next live chat rooms can be accessed via the image below

Next live chat

If the live chat is not available, you can use the Next Email Address instead.


  1. Jacqueline Bauld

    Good evening
    Just wondering as to why my order hasn’t arrived yet I’ve been on the tracking it says its left the warehouse yet it isn’t even with the courier I placed my order on the 15th and asked for delivery on the 18th

  2. Yvonne johnson

    I ordered a dress online, which never arrived in store, it’s still showing on my account even though I spoke to customer service on Monday who said they would cancel the order for me

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