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Monsoon Live Chat | Customer Service

Monsoon Live Chat is open for the following hours:

Monday to Friday: 08:00 – 20:00 Saturday 09.00 -18.00 and Sunday: 09.00 – 14.00.

Monsoon Live Chat

The Web Chat Customer Service Team at Monsoon are a lovely bunch, and here to help with all things Monsoon for their customers. When contacting the Customer Services team please provide them with as much information as possible regarding your query, including any order number you may have. This will allow them to assist you quickly. You can access the web chat via the ‘help’ button in the bottom left hand corner of the screen

To access the Monsoon Live Chat click the image below

Monsoon live chat

How To Contact Monsoon Customer Service?

You can contact the Monsoon Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. kiran Shahpar

    I have placed an online order on 26/08/20.order number 90278533, I did not receive on of the items that was Baby Samantha dress for 13.50 pounds . I have been charged for it and have not received refund . Can u pls send me the refund . thanks

  2. C.J. Wheeler

    I have been trying to secure a partial refund from you since March as I had been refunded the wrong amount. In June I was sent an e-mail (ref 812030) asking me to give you my bank details but 3 months on and Ii have still not received a refund of £46.75. I spoke to someone on the customer service line recently and they said that staff had just gone back to the office and I should hear something within the week . That was a month ago now!! I have now been waiting for my refund for 6 months which, even taking Covid into account, is not good enough! Could I please speak to someone urgently about this issue. Thanks

  3. Eileen Young

    I saw a top advertised with image in Closer Magazine week which i have tried to order online but cannot find it, Ditsy pattern square neck with balloon sleeves looks green and yellow .price £37. Can you help please!!

  4. Sow

    I would like to return my order and I tried on your website but it’s impossible it marked unfornutalely it’s no possible and send a mail but I’ve sent you many mails and I would like to label return please ?

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