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Hastings Direct Live Chat

The Hastings Direct Live Chat Service Is Open For The Following Hours:

Monday to Friday: 8am to 6pm
Saturday and Sunday: 9am to 1pm

Hastings Direct Live Chat

Hastings Direct live chat aims to provide a simple, straightforward service. This web chat facility allows customers to chat with operators online to have their issues addressed. Customers can get information about home insurance, car insurance, bike insurance, van insurance, multi-car insurance, and telematics insurance. They can also share their queries and concerns to get them resolved.

To access the Live Chat, click on the My Account tab on the website homepage to log into your account. After logging in, click on the “Can we help” button on the bottom right-hand side of the page to initiate a chat with one of the operators of the support team. If the chat button doesn’t appear on your page, it means they do not have any available agents.

To access the Hastings Direct Live chat you can click on the image below

Hastings Direct live chat

How do I speak to someone at Hastings Direct Customer Service?

Hastings Direct live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from Monday to Friday: 8am – 6pm and Saturday: 9am – 1pm, also Sunday: 9am – 1pm. Follow the instructions provided on this page to connect to Hastings Direct live chat. Alternatively, you can use the Hastings Direct Email Address for claims or any other queries. Alternatively, you can read Hastings Direct FAQs on our help page.

Hastings Direct Customer Service Opening Times:

The customer support team is available from Monday to Friday: 8am – 6pm and Saturday: 9am – 1pm, also Sunday: 9am – 1pm. You can also contact the customer care team through the live chat service to reduce your waiting time.


  1. Wendy Dawes

    Trying to contact them to tell them my direct debit is accidentally cancelled and needs to be re-instated on hold for eternity and no answer
    Also want to cancel my car policy
    How on earth do you contact this company, the app is worse than useless when you can access it at all 🙄 won’t ever use them again

  2. Anthony Gorman

    i cant get confermation about my insurance yet i paid hastings a years money cant get through to any body ineed confermation or lose my motorbike

  3. AG

    as at November 2023 there is definitely no “Can we help” button on the bottom right-hand side of the page to initiate a live chat as described above

  4. Emma

    has anyone actually found a way to contact this company? seems to be a common problem.. after spending all morning trying to find contact details, i have had to give up. i need to cancel my policy, would rather speak to someone rather than just cancel my direct debit, but it seems most have the same problem?

    • steve

      I am currently having the same problem I have spent 45 minutes going around in circles trying to get someone to talk to because I cannot get the help feature to do what it is supposed to do? How on earth would I make a claim if I needed to?

  5. Steven Rawlings

    Surely an insurance governing body should enforce that companies like hastings should by law provide clear & easy access to contact details for customers! It has taken me all morning to find a way to either phone, chat box, email or write to them & I’m still getting nowhere. They claim that my policy was selected as auto renewal which I don’t believe to be true, they have increased the cover by £50 & the email I replied to does not state that it’s non-reply yet when I replied they almost instantly replied to me saying they do not monitor replies, contradicting themselves in the act. Seems like a money making, conning scam if ever there was one! They should be made to amend or shut down!!

  6. Steve Martin

    Attempted to make a payment for my insurance this morning via my account. Unable to log in, unable to reset password, which I never changed, now unable to access live chat. Looks as if I may have to insure with a reputable company.

  7. KHAN

    worse company ever AVOID cancelled my insurance over 1 document and not even 1 penny given back yet paid for the full year. 1k for 1 month RIDICULIOS

  8. Mr. David Smillie

    This is probably the worst insurance co. in England. I rang up and cancelled my insurance yet it still auto renewed and they took my money. Rang them up and waited so long i pressed no 1 for call back. Didn’t get one rang again,spoke to agent (eventually) who promised to ring me back after investigating my complaint the next day. No call back AGAIN. Now in my third day trying to get someone to do something about all this time and money it has cost me so far trying to get my money back. What a terrible company. Use at your peril, worse than LVE who are also bad at being contacted.

  9. adam

    Trying to get on the live chat is absolutely ridiculous. it’s as if they do anything and everything to stop you being able to contact them.

  10. Neil

    Tried ringing your phone line several times now to cancel my renewal. Getting no answer, its ridiculous. I work nights and can not stay up all day trying to get through to your hopeless service. So I’ve cancelled my direct debit.

  11. JT

    People, you should try renewing your insurance about up to a month before the current one ends. I got insured for almost half the price of what my auto renewal quote was and make sure you cancel your auto renewal before they send you your auto renewal quote too as its a pain in the backside to cancel once you have received this. Just a little tip for y’all.

  12. Rafal

    This website and system is so bad so Buggy as hell.
    Can’t Log in to account can’t put new password can’t do anything.!!!!

  13. Anwar kerala

    Hi my name is Anwar Kerala and I cancelled my policy before a few days ago but till the refund is not get my account can you check please

  14. Mr Michael Biddle

    Morning i had my car insured by hasting for many years and last christmas i purchase a newer car on which i had to pay to change my insurance now just had my quite thro for this year and it gone up by near £70 surely withthis virous and people not useing there cars so much why the increase and whith a new car i would have expected to have gone down in price as you are not doing the miles now

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