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EIR Live Chat | Customer Service

EIR, unfortunately, does not offer live chat services but instead provides another alternative to get connected with their live agents.

eir live chat

EIR has online forms to help customers resolve common queries and help them gain guidance instantaneously. You can find the online forms on their official websites. All the questions are resolved within 24 hours, and you will get notifications through SMS and email once it is sent.

EIR Customer Care Services

EIR offers telephonic services for all its customers, whether you’re from Ireland or abroad. You have to choose the numbers based on your specific requirements.

They are available on all the weekdays from 9 am to 6 pm. On Saturdays and bank holidays, they function from 10 am to 5 pm.

To Call From Ireland:

  • For Broadband, TV, and Tech Support, call: 1901
  • For Mobile Billpay: 1901
  • For Prepay: 1747
  • For Mobile Top-up: 1740

To Call From Abroad:

EIR Technical Support:

You can connect with the team from Monday to Saturday from 8 am to 8 pm for any technical support. On Bank holidays, they function from 10 am to 5 pm.

EIR Social Media



For instant connection, try Twitter.

What Is The Age-Friendly Care Number?

EIR offers exclusive services for older people. You can quickly call them during the weekdays and get your queries sorted. Call 1800 252 252 during working hours, from 10 am to 4 pm. They are also available on weekdays.

How To Connect For Business Queries?

If you are a customer looking for business opportunities, you can also connect with the EIR sales team.

  • For residential queries and services, call 1800 773 729 after 8 am. The sales team will guide you to get the perfect residential solutions.
  • For EIR Business, you can directly connect to their EIR business sales team at 1800 242 556 after 9 am on weekdays.
  • For EIR Evo 10+, their team is readily available at 1800 400 200 from 9 am on weekdays.


  1. Philip Ahern

    I am down for installation of. Broadband
    On Monday 12th of February.THe connection is landline.l already had a landline connection before and problems due to faulty underground lines.
    Will you please. Cancel my order

  2. Sean OBrien

    I can not access details on myeir. It accepts email and password etc. The correct details appear for my account but screen freezes when I try to access bills etc. I have recently changed to windows 11. Could this have an impact. Details are available on my mobile phone.

  3. Elizabeth Kelly

    I am being overcharged on my bill I got an email on 07/07/2022 stating my bundle was 50.97 euro and contract is 24 months .please reduce my bill to this amount due 18th may

  4. Bridget flynn

    Can u please help me my phone line is out since last thursday and still not back. It’s eir broadband I have as well so at the moment I have nothing since last Thursday . I’m at work and trying to ring but can’t get through to talk to anyone

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