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DFS Live Chat | Customer Service

DFS Live Chat is open for the following hours:

Monday – Sunday 9:00am – 6:00pm

DFS Live Chat


The team of representatives at DFS offer a live chat feature that combines cutting-edge communication technology with good old-fashioned customer service. Their team of lovely personal shoppers brings their expertise directly from theIr head office to your home. The web chat facility can be found on the right-hand side of the screen, titled Need Help?

To access the DFS live chat click on the image below

DFS Live Chat

How To Contact DFS Customer Service?

You can contact the DFS Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

How do I speak to someone at DFS?

DFS live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available from Monday to Sunday from 8:00am to 6:00pm. Follow the instructions provided on this page to connect to DFS live chat

DFS Customer Service Opening Times:

The customer support team is available from Monday to Sunday from 8:00am to 6:00pm. You can also contact the customer care team through the live chat service to reduce your waiting time.


  1. Mrs Jennifer Fisher

    I original sent a email complaining about treatment 4562836 was the number emailed to me I just want to say yesterday 16/05/23 myself and my daughter went to Sidcup DFS we’re I had got my original order. Wasn’t expecting much but the gentleman that we spoke to whose name is Joseph was brilliant from the time I told him my story one being sitting on a garden chair for 7 days at 72 creating very bad back pains. Joseph sorted out a loan chair which is arriving today also arranged for me to replace my previous sofa and chairs he as so helpful and really cared it was so refreshing to be felt with like a human being I applaud Joseph I do hope you acknowledge him because he is the type of person you need working for you Thank you

  2. Fiona Black


    I had my sofa and swivel chair delivered yesterday 13/05/2023.
    My swivel chair is terrible looking at the front, and my cushions are different colours.

    Can you please get back to me.
    Fiona Black

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