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ASOS Live Chat | Customer Service

ASOS Live chat is open for the following hours:

24 hours a day – 7 days a week

Asos live chat

The representatives at ASOS Webchat are able to answer queries on any topic, including, products and stock, delivery questions, returns and refunds, order issues, technical support with the website and finally promotions, payments, and gift vouchers. You can choose to log in as a registered member, or as a guest. In each instance, you will be required to enter your full name, your email address and a brief outline of your query before being taken to the webchat.

To access the ASOS live chat please click on the image below

Asos Live Chat

How To Contact ASOS Customer Service?

You can contact the ASOS Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. To connect to them via email, go to ASOS email addresses.

How do I speak to someone at ASOS?

ASOS live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available 24 hours a day, every day of the week, including weekends. Follow the instructions provided on this page to connect to ASOS online chat


  1. Rozelle Wilson

    I have tried three times to buy a shirt from ASOS for my husband and each time you send the wrong colour. The shirt comes in three colours, only one of which has an indication of the other. The other two are both indicated as “multi”. I pressed on the right one when I ordered – a Trevor Bolangero shirt which is priced at £16.50 currently, whereas the other “multi” one is £30. I am about to send back the third wrong one you have sent. The one I want in XS is not in stock now. I would like a guarantee that when it comes back in stock I will be first in line for it. I am an avid customer of ASOS, but this experience is making me think again

  2. helene

    live chat is not working and have been waiting 30 mins – it says wait time is currently 5 mins. so how can i chat when there is no-one answering

  3. safiya

    around September 3, 2022 I returned items of clothing I ordered and I did this with afterpay. Well lately I’ve been getting emails that I have to pay for what I no longer have at home and have sent it back.
    I would like this to be resolved. I do have a tracking number and shipping number. please help
    the live chat will not work for me

  4. Lorna Fay

    The live chat will not work for me. please have someone contact me about my issue. I have no received my order yet which was ordered last week.

  5. Xrisa Kefaloudaki

    order number 75xxxx03
    good evening, I have returned my order more than 3 months ago, you put the money in a voucher, I contacted you more than 100 times, I told you to put it on my card, you said that it would come in, I have been in contact with you many times , the money has not yet entered my card !!!! tell me what is happening you are unacceptable !!!!!!! he’s making fun of the world and you’re eating his money!!!!!

  6. Catherine Bell

    Hi There
    I am trying to return a pair of wide fit leather Chelsea boots. I already returned item: order no: 78xxxx03

    However I ordered these boots again and they have arrived so I am trying to return Order no: 79xxxx66

    I have gone to returns but it is stating that I have nothing to return. Can you help please?

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