ASOS does not offer customer service through email, and you cannot email them for order-related queries. The fastest way to get a reply from asos is using the asos live chat. You can also use this service for complaining to asos.
ASOS PR Team Email Address:
You can contact their PR team at press@asos.com. International requests should be mailed to internationalpress@asos.com. Most of the emails take less than 1 working week to be replied to. Depending on the complexity of the case, response time might go up to 2 weeks.
Both of these emails are for journalists and stylists and cannot be used for customer care-related matters. As stated before, for complaints and order-related queries, use other contact methods.
Hi I have an outstanding order. I am not paying money to get to the bottom of it.
I ordered a dress on 11 January 23 while I was on holidays in Singapore. I have given you my Australian address but have noticed it has Singapore at the very bottom. Why? I have absolutely no idea. I never put in any indication that I was in Singapore. I hope and pray my parcel has not gone astray because you used cookies and placed it on my address. Order No 80*****3. Please find my dress I ordered, it is for a wedding at the end of Feb and want to get shoes and bag to match but I am starting to run out of time. I do not want to order anything until I see the dress. Thank you heaps, waiting in anticipation, one for you to contact me and two to receive my dress.