Menu Close

118 118 Money Live Chat

118 118 Money Live Chat is Open for the Following Hours:

8am to 7pm – Monday to Saturday
9am to 5pm – Sundays & Bank Holidays

How to Contact 118 118 Money Live Chat

For initiating the live chat, you have to click on the live chat option provided below. After clicking, you will be redirected to a page on the 118 118 website. At the bottom right side of the page, you can see a “chat” button. Click on it and fill in the form. Once you submit the form, you will be redirected to the first available agent.

For accessing 118 118 Money Live Chat click on the following link.

118 118 live chat

How do I contact 118 118 Money?

By opening a live chat using the link, you will be connected to a live customer service agent from 118 118 Money. Live chat is available from 08:00 AM to 07:00 PM – Monday to Saturday. You can alternatively email them at

118 118 Money Phone Number: 02920 548 118

118 118 Money Customer Service Hours:

The customer support team is available between 08:00 AM to 07:00 PM on Monday to Saturday and 09:00 AM to 05:00 PM – Sundays & other Bank Holidays


  1. Jules

    Terrible place to get hold of. First call I made was to some woman who sounded if she was home she was eating there was a dog barking in the background not helpful at all no compassion, after I told her my husband was in hospital that’s why he hasn’t made a payment asked if the account could be put on hold told no, for what I told her.
    Now can’t get hold of anyone.
    Give up

    • Jane

      Once again can’t get hold of someone they give out a emailing address that doesn’t work. There quick enough to send you emails.once I’ve paid them off wouldn’t go near them again. And you can’t chat on line to anyone

  2. Mahoo

    Customer service is rubbish no respect no help I have not had anything like that special Tina customer on phone swear at me ignore me laughing l want to complain to manager if anyone there Tina her name she didn’t give me full name

  3. Gillian Turner

    I have tried yo contact you on phone and chat and email but I keep getting cut off a I want us a pin number so I can use my card gi turner

  4. Christine Edmondson

    I have tried several times to do a live chat but never got through I have been accepted for a credit card but had no contact since

  5. David

    Has to be the worst customer service, I can’t even get through to any department, credit cards, loans, fraud, stolen even payment. Frustrating and stressed is an understatement.

  6. Jeff Rogerson

    Absolute disgrace 54 minutes on hold then automatic hang up …live chat the same from 14 position to 4th in 45 mins then auto disconnect

  7. Shangara Kang

    I have just been accepted for a credit card but I have have been calling 118 but no response keeps cutting my calls

Leave a Reply

Your email address will not be published. Required fields are marked *