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Welsh Water Live Chat | Customer Service

Welsh Water Live Chat is open for the following hours:

Monday – Friday 8am to 8pm and Saturday 8:30am to 1:30pm

Welsh Water Live Chat

The customer service representatives at Welsh Water are split into two areas, the first one is – THE WATER & SEWERAGE TEAM. This is where you are able to report a leak, a blockage, high or low pressure, an odor, or pollution. The second team is THE BILLING ADVISOR TEAM, here you can chat about your account, your bill, your payments, or any other query relating to your personal or business account. Each of these web chat options can be seen as soon as you reach the page.

To access the Welsh Water Live Chat click on the image below

Welsh Water Live Chat

How To Contact Welsh Water Customer Service?

You can contact the Welsh Water Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. Roger mountford

    Dear welsh water,

    We have a reputation in wales or being for being environmentally forward thinking. With energy becoming a serious issue has anyone at Welsh Water considered installing biomass energy plants at sewage treatment plants.
    Kind regards

  2. miroslava balogova

    can you send me a beat in my name because i moved last week my name is Miroslava Balogova 59 york road s65 1pw rotherham. thank you

  3. Anthony Townsend

    Dear Welsh water,
    I was chatting to you rep MARK,but some how we got cut off, ( I think it’s this Internet,
    So can you please connect me

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