Welsh Water Live Chat is open for the following hours:
Monday – Friday 8am to 8pm and Saturday 8:30am to 1:30pm
The customer service representatives at Welsh Water are split into two areas, the first one is – THE WATER & SEWERAGE TEAM. This is where you are able to report a leak, a blockage, high or low pressure, an odour or a pollution. The second team is THE BILLING ADVISOR TEAM, here you can chat about your account, your bill, your payments, or any other query relating to your personal or business account. Each of these web chat options can be seen as soon as you reach the page.
To access the Welsh Water Live Chat click on the image below