You can use the emails below for making complaints about TSB Bank and its services. In case your complaints are not resolved in a timely manner, you can escalate your case to the financial ombudsman, find details below:
TSB E-mail addresses:
If you have any queries or complaints about their services or the app, you can send an email to;
In addition, if they are not able to resolve your complaint, send an email to;
TSB Bank replies to your email within one day (24 hours). However, if you want a quick response, it’s always a good idea to contact them via TSB Live Chat.
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I recently stopped my internet Account with TSB, because I could never get online and when I did I got cut off.
Why has TSB become so inefficient, I am now thinking of leaving TSB altogether. When I left Internet Banking with you, I was promised a bank statement every month, I have not received one statement . My wife and I have been with TSB over fifty years and this is how we are treated, If I do not get my statements owing within the next week, you leave us no alternative than to take our custom elsewhere
Hello my elderly parents Mr William Charles Hancock 77 Hillside avenue midsomer Norton Radstock BA32LU phone number 07368203054 has been trying to contact Tina the bank manager of midsomer Norton Radstock to chat re his account. He has been trying to call day also his daughters have tried without any luck. He’s in his 90s so it’s important he can call and speak to Tina.