The TransPennine Express Live Chat is open for the following hours:
06:00 to 23:00, 7 days a week (Christmas Day: closed; Boxing Day, New Year’s Eve and New Year’s Day: 6:00 to 18:00)
The web chat service representatives will take queries on any area of concern or query including, your journey planning, planned or current engineering works, booking travelling assistance, customer concerns, pricing queries, or any other question relating to the Transpennine Express trains. You can also discuss how to receive a refund on your ticket if your train was delayed.
To access the TransPennine Express Trains Live Chat click on the image below.