Think Money Customer Service is open for the following hours:
08:00 am – 06:00 pm – Monday to Friday
Closed on Saturdays and Sundays
How to Contact Think Money Call Center?
You can call Think Money’s customer team by clicking the ‘contact us’ tab present at the bottom of the homepage. Once you click the ‘contact us’ tab then you will be redirected to another webpage having their phone numbers.
You can email them at: info@thinkmoney.co.uk – Emails get a reply within 48 hours.
To contact them via phone, you can use the numbers below:
If you’re a new customer, dial: 0161 672 8910
If you’re already a customer, dial: 0161 779 5000
For accessing Think Money live chat click on the following link.
I have been trying to activate my new card since the 6th November to no success as the new app would not recognise my old passcode. I have tried right up to the 16th November when the new app was supposed to be live and still no luck. I have tried calling the helpline and have not been able to get through. I now cannot access my account (old or new). I have had to take the day off work today in attempt to contact a human who will speak to me. I have currently been waiting on my mobile for over two hours. I need to get this sorted as many of my current payments are linked to my debit card and not to mention I am unable to buy food etc.
We obviously have all been robbed 😡😡haven’t got a answer for over a week I’ve been calling think money.. worst bank ever 😡😡
I am trying to open a link for you’re new app and it won’t open. I have a current card which does not exp until 2026. I’ve phoned but can’t wait for hours can you please call me today as I need to shop. My original phone no xXxX 884 but want new app on my new phone HELP
Can’t activate card with phone. Can’t get to my money. Can anyone help ?
Please HELP, for 4 days I have been trying to phone thinkmoney!!!
Have my new card – have downloaded the new app as requested to do so – new app has my OLD mobile number on it – DESPITE MY NEW NUMBER HAVING BEEN IN THE CURRENT APP FOR MONTHS NOW- I cannot activate my new card in the new app – as it has my old mobile number !
Please advise as this friday 17/11/23 our old cards stop working.
I get paid on 24 november of job center so can i get paid on my old card please and how do i do my new card
I get paid on 24 november can i get paid on my old card still please and how do i do my new thinkmoney card i dont have the old thinkmoney app
Why can’t I deposit money in at post office keeps declining
Since my phone was lost NYD I’ve not been able to access my account online
Now I’ve found that on the 11th when my normal universal credit was credited and at 8am at the post office it about £240 has gone?????
I can’t use the banking app as done it too old
Hi Money has been taken out of my account into my bills account can u please transfer it back as its not mine to be put into the bills account £41 is in the bills account and I want it back into my card account
I can’t open my account
Why isn’t there a 24hr customer services number available so when u are doing maintenance work on the think money app which has been unavailable since early this morning customers can get help with their balances /transfers etc.
Hello can you pls blocked all the money taking out for my account from this company, startselsct.com and the other games company who takes out £8 every week. Thanks
Hi there From the Bill’s they Took my 40£ And I’m not happy with that Can you please send me back my 40£ in to my account its happened 14 April
I have paid for an item through online banking for £1240.00. The recipient is saying it has not been received although it has left my account? I a, trying to check whats happening and if its been paid or not? i have been trying to call for over 30 mins
susie 074xxxx5812 account number 23xxx448
hi my name is alexandra madarova I’ve got bank card From think money But I put in my bank card 5£ And it’s went to my bills I went to Transfer back to move back to my card but its not working and I’m not happy with that I want you to cancell The Bills
Hi can you help me please I just need the posscode you konw the 6 digit number to go in