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The Perfume Shop Live Chat | Customer Service

The Perfume Shop Live Chat is open for the following hours:

Monday – Friday: 9am – 8pm – Saturday: 9am – 6pm- Sunday: 10am – 5pm

The Perfume Shop Live Chat

The perfume shop live chat team is available to offer help and support on any issue, query, question, or concern that you have. Including, but not limited to, orders and products, refunds, returns and exchanges, and store-based information. Along with any other questions you may have. When you click on the link provided below, if they have any available agents, you will see a text that says “The easiest way to contact us is via live chat by following this link.”. By clicking on it, a chat popup will open and you can voice your concerns.

To access the live chat click on the image below

The Perfume Shop live chat

How To Contact The Perfume Shop Customer Service?

You can contact the Perfume Shop Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

The Perfume Shop Email Address:

The Perfume Shop Contact Number: 0333-344-2646


  1. Alana keenan

    Hi I’m trying to trace an order that was supposed to be delivered by Hermes Hermes have advised that I contact the perfume shop as they have returned it I ordered this item on the 1/1/21 my order reference number is 47xxx452 and Hermes reference no is 5815xxxx8169 can you please contact me as soon as possible

  2. Dionne

    I ordered something last Monday I haven’t recieved it or any indication that its on its way can you help me with this please

  3. Farah Jamil

    I went in to Westfirld Stratford store to buy my father in law Dior sauvage I was asking for the different options the sales lady was not sure what product was the after shave splash so to play it safe I said I would go for the edp spray I was not aloud to touch the box understandably but unfortunately I was given the after shave balm but charged for the Eau de perfume 100 ml this was his birthday present I still have the receipt and it has not been used
    Can you advice me on what to do many thanks

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