SAS Chat Opening Hours:
- Webchat: 9:00am to 4:00pm, Monday to Friday.
- Phone Support: 9:00am to 4:00pm, Monday, Wednesday, and Friday. (Closed on Tuesdays and Thursdays for funding application processing)
- SAAS Recoveries Team: 10:00am to 2:00pm, Mondays, Wednesdays, and Fridays.
To start chatting with SAAS, click on the link below. The chat button will appear at the bottom right side of the screen:
Contacting SAAS
- Your SAAS Account:
- For questions about funding or your application, log into your SAAS Account.
- Navigate to your Dashboard and select “Submit Enquiry”.
- Webchat:
- Click on “Live Chat” at the bottom right of the page to converse with an advisor.
- Ensure you read the privacy statement before initiating a chat.
- Phone:
- General Queries: 0300 555 0505.
- Part-time Fee Grant (PTFG) Enquiries: 0300 300 3137.
- Note: Calls to 03 numbers are charged similarly to 01 and 02 numbers. International rates apply for calls from abroad.
- Student Loan Repayments:
- Contact SAAS if you haven’t applied for a student loan, your application is pending, or if you have questions about your award notice.
- For more details on repaying the student loan, check out the SAAS guide.
- SAAS Recoveries Team:
- For overpayments or repayments, visit the designated page.
- For general student funding queries, use the other contact options.
- Document Upload:
- Use the ‘Document Upload’ service in your SAAS Account for sending documents.
- Postal submissions are not accepted. If you face issues with the service, refer to the Hints and Tips page.
- Third Party Consent:
- If you’re inquiring on behalf of a student, ensure the student completes a third party consent form.
- Appeals:
- To challenge a funding decision, refer to the appeals procedures guide.
- Complaints:
- If you wish to lodge a complaint, visit the complaints guide for assistance.
- Unacceptable Actions Policy:
- Learn about what constitutes an unacceptable action and how SAAS addresses it.
- British Sign Language (BSL):
- For BSL users, visit the British Sign Language Video Relay Interpreting Service. You can also view dedicated BSL videos addressing common funding questions.