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SAAS Live Chat (Student Award Agency Scotland)

SAS Chat Opening Hours:

  • Webchat: 9:00am to 4:00pm, Monday to Friday.
  • Phone Support: 9:00am to 4:00pm, Monday, Wednesday, and Friday. (Closed on Tuesdays and Thursdays for funding application processing)
  • SAAS Recoveries Team: 10:00am to 2:00pm, Mondays, Wednesdays, and Fridays.

saas chat


To start chatting with SAAS, click on the link below. The chat button will appear at the bottom right side of the screen:

temu live chat

Contacting SAAS

  1. Your SAAS Account:
    • For questions about funding or your application, log into your SAAS Account.
    • Navigate to your Dashboard and select “Submit Enquiry”.
  2. Webchat:
    • Click on “Live Chat” at the bottom right of the page to converse with an advisor.
    • Ensure you read the privacy statement before initiating a chat.
  3. Phone:
    • General Queries: 0300 555 0505.
    • Part-time Fee Grant (PTFG) Enquiries: 0300 300 3137.
    • Note: Calls to 03 numbers are charged similarly to 01 and 02 numbers. International rates apply for calls from abroad.
  4. Student Loan Repayments:
    • Contact SAAS if you haven’t applied for a student loan, your application is pending, or if you have questions about your award notice.
    • For more details on repaying the student loan, check out the SAAS guide.
  5. SAAS Recoveries Team:
    • For overpayments or repayments, visit the designated page.
    • For general student funding queries, use the other contact options.
  6. Document Upload:
    • Use the ‘Document Upload’ service in your SAAS Account for sending documents.
    • Postal submissions are not accepted. If you face issues with the service, refer to the Hints and Tips page.
  7. Third Party Consent:
    • If you’re inquiring on behalf of a student, ensure the student completes a third party consent form.
  8. Appeals:
    • To challenge a funding decision, refer to the appeals procedures guide.
  9. Complaints:
    • If you wish to lodge a complaint, visit the complaints guide for assistance.
  10. Unacceptable Actions Policy:
  • Learn about what constitutes an unacceptable action and how SAAS addresses it.
  1. British Sign Language (BSL):
  • For BSL users, visit the British Sign Language Video Relay Interpreting Service. You can also view dedicated BSL videos addressing common funding questions.

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