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New Look Live Chat | Customer Service

New Look Live Chat is open for the following hours:

8am-11pm Mon-Sat, 8am-10pm Sun

New Look Live Chat

The team at new look are ready to answer your questions or provide any support you need, including, Ordering and Payment, Collection and delivery, refunds and returns, information about stores and information on its products. You will find the webchat button at the bottom of the page, on the left hand side of the screen.

To access the New Look live chat click on the link below

New Look Live Chat

How To Contact New Look Customer Service?

You can contact the New Look Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.


  1. Hannah Thomas

    I didn’t recieve my parcel at 19.35pm . I don’t know what’s happened?, it can’t still be out for delivery as its dark? What’s happened to my parcel??

  2. Hannah Thomas

    Hello. My new look delivery was meant to be delivered at 19.35pm at the latest and I havnt recieved the parcel . What’s happening ?? Is it still out for delivery? Or has the driver gone home.? Please help.

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