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Just Eat Live Chat

Just Eat Live Chat is Open for the Following Hours:

24 hours a day – seven days a week

Most Common Queries

Order Never Delivered but Marked as Delivered

Late Delivery Refunds

Items Missing from Order

Wrong Items Delivered

Complain about Riders


Just Eat Live Chat

How to Contact Just Eat Live Chat

You can contact Just Eat’s customer team by clicking the ‘contact us’ tab present at the bottom of the homepage. Once you click the ‘contact us’ tab then you will be redirected to another webpage having several contact options. Now, just click the chat tab to contact the support team.

You can resolve general inquiries if you visit as a guest user. For any bank or other specific query, you have to log into your Just Eat account and then contact the support team. Hopefully, they will sort out any of your specific queries.

Use the link below to connect to an agent:

just eat live chat

When you are on the page, scroll down to the bottom of the page and click on the orange “chat with us” button. You can alternatively use your Just Eat mobile app to chat with an agent if you have an ongoing delivery.

Do you prefer emailing them? Just Eat Email Address Here.

How do I speak to a person at Just Eat?

Just Eat live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users and is available every day of the week for 24 hours. Follow the instructions provided on this page to connect to Just Eat live chat

Just Eat Customer Service:

For urgent matters and order-related issues, please use the Just Eat live chat feature. For complaints and account-related queries, you can contact the company on Twitter:

Unfortunately, Just Eat does not offer a contact number, so you will not be able to call Just Eat.

Why should you use LiveChatDirectory?

We understand how hard it can be at times to get a refund or cancel an order or get compensation for a lost package. We’ve had over 1.7 million users over the past year, trying to connect to more than 800 brands in the UK, we can help you get the help you need as soon as possible.


  1. Wayne Holloway

    Road Accident! A Just eat driver drove into my car yesterday early evening as were driving down Victoria park road (sunday 24th March)late afternoon approx 5.45pm when an electric bike drove across the ship worth road junction (opposite Hemingway pub London E97JL) without stopping straight into the car (driver side front panel) and the guy flew across the bonnet, his car damaging front spoiler and breaking driver side headlight also. Obviously we were concerned about him first and foremost, I helped him up and he was a bit shaken, but no head injury. he didn’t want us to call an ambulance, despite a number of people offering. Calming down he apologised for not seeing the stop markings on the junction, It was awkward but I said can i have your name details so I can claim for damage, his attitude changed and said i was being mean, which was odd! reluctantly he told me he was called Mustapha and when I asked for surname he laughed. I took photos of his bike and also the split delivery package which was from Bronson burgers in Mare street. The orange Just eat cool/warm bag was in his pannier. (i have photos) I have two separate witnesses who approached me to ask if i wanted their details as they saw clearly what happened (visa vis him driving across stop junction without stopping)..Pick up time from Bronson must have been (between 5.20 and 5.45? ) Can U find our his name from Order?

    can send you the images and of car damage and witness details. best, wayne

  2. Arkadiusz

    I did not receive the order. The courier went to the wrong address. I told him when he called that the address was wrong and he said he wouldn’t go anywhere and that it was the right address

  3. Rob Mackie

    The code was sent to a defunct mobile number. Don’t have a working mobile at the moment. Can the code be sent to my email address, ro*******************om?

  4. Isa

    just eat app they will just steal your money .I’ve been working for whole week with the app so when when my payment due they change the date and I wait nothing comes I sent they so many emails, but no reply and it happened before and now it happening again so my advice to you don’t use the just eat app.

  5. james samuel davies davies

    hi there i was was looking at applying for a courier job providing my own car and insurance with just eat
    i have a basic drug driving offence on my record from 3 years ago , would i still pass a background check with this on my record any info would help thanks for your time

  6. Liz Church

    Just eat delivered to one of my neighbours early this evening, I even directed him to the address. He has left litter all across my driveway in the form of a brown bag with Speilisious on it the contents of a vanilla milk shake a 2 straws. Who does he think will clean this away and why is it my problem. I have doorbell footage and photographs, please get this cleared up postcode R*****A

  7. Sean Hanna

    I place a order with McDonald’s on the 16th of March which didn’t turn up and was told by McDonald’s to contact just eat to get a refund how do I go about doing this

    • Agnes Ferguson

      I placed an order from co-op and I received an email telling me that my order had been picked at 7pm and would be delivered by 10pm
      Well it didn’t arrive and I couldn’t do anything about it. Because the the shop is closed and I didn’t know who the delivery company was.
      I called the co-op at 7am to be told the driver never pick it up and I found out that it was just eat who should have delivered my order. The co-op assured me they would get it delivered. by 12.30pm it still hadn’t been delivered the young guy at the co-op actually said if they don’t collect your order I will deliver it to you on my way home.
      I even tried to go through there website help but the order number I received wasn’t recognise so I couldn’t get any further
      this company is a joke.

  8. Tom

    Ordered food at 22:00, delivery times kept going up and up until it eventually gave up at 23:46 and said it will now deliver TOMORROW at 23:46. Appalling and pathetic!!!!

  9. Lyndsey

    I ordered a gift card on 8th December and it has still not arrived. It’s a gift so I need to swap it for an electronic version. Please help

  10. Sarah Woolard

    I ordered at 5.30 pm today from Pizza express St.albans. they have had my order ready for ages now but no driver has collected it. HELP!!!

  11. Nicole

    Is my food going to arrive it’s not acceptable I ordered food from Greggs Southgate the food has not arrived. It was supposed to arrive between 8:55 to 9:15 is it going to be delivered let me know

  12. James Bradley

    I have had no joy in getting a refund. I ordered a takeaway on the 10 th August and it hadn’t arrived after 1.30 mins when I phoned them it was still going to be another 30 mins. I cancelled order as we had to be somewhere and couldn’t wait any longer. I have had no word of a refund and when I cancelled, they said they would send one. What do I do now?

  13. Linda Ferrie

    My debit card details were used to order from Just Eat this evening. This was not me. I needed the £21.40 credited back to my account immediately. Have been in touch with my bank and unless this is addressed the Fraud team will take over my case for me.

    I could not find any other way to contact you.

    • Lilie.

      This just happened to me. They took away £39.54 and I couldn’t find ways of contacting them. I’ve had to contact the bank.

  14. Rohan

    Just placed an order, card charged but app says “sorry there’s been a problem with your card” and didn’t put the order though. So now I’m out of pocket and still hungry. Great. How the F do I get my money back? You seem to make all this as difficult as possible for people.

  15. Angela Orchard

    I have £9 worth of food not delivered you refund button never does anything! I will take this to trading standards unless someone’s calls to confirm a refund this time as I am absolutely livid and WILL NOT LET THIS SLIDE AGAIN! YOU DO NOT GET TO TAKE MONEY FOR FOOD NOT DEIVERED!! 074xxxx65

  16. Teresa

    Hi it seems the driver has gone to the wrong address, he advises he only has 141 CV6 3HD and has ended up in Shakespear Street which is 10 minutes away> has refused to deliver the food said he needs to take advice from his customer services department. Could you please advise……

  17. Dane

    I order food from maccys through the app food came cold ask for a refund but havent received monies for it this was two weeks ago

  18. richard hinchey

    waited over 1 hr for food, driver still not at restaurant. want to cancel order but option to do so is not there!!
    There is no longer a contact number, which is rubbish.
    I have also been waiting for a refund from one of my previous orders, which was confirmed by restaurant manager that evening. But again I have not been credited back.
    It appears Just Eat is no longer reliable, value for money and trustworthy.
    Basically, Customer retention builds credible businesses, lose customers and it is simple to calculate the outcome!
    I have had enough.
    I will from now on collect my own food, or get the restaurants to deliver direct.
    I have had enough.

  19. Ronald MacKenzie

    After 2 attempts at ordering food from 2 different locations using the Just Eat App I am informed from both fish & chip shops that the food ordered was for collection although I requested a delivery on both occasions.
    I am now out of pocket for £10.50 ( payment code 24750 ) from first attempt and £ 9.00 ( payment code 31322 ) from second attempt ) and received no food from both vendors. Please confirm if my monies will be returned to me.

    • Chris Platt

      I cancelled an order which taken my money straight away. Not had my refund yet but if you can take money so quick why shouldn’t it be refunded same day. Upto 14 days is an insult in trading

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